Jacqueline Lambor
Waddell
Summary
Dedicated Billing Specialist with over 6 years of experience in the healthcare industry. Skilled in addressing claim denials, managing patient accounts, and enhancing operational efficiency through effective communication and time management.
Overview
26
26
years of professional experience
Work History
Billing Specialist
Pinnacle ENT & Allergy Consultants
Phoenix
06.2019 - Current
- Worked on all claim denials and rejections.
- Reviewed all patient A/R for accuracy and processed monthly patient statements including metering for outgoing mail.
- Managed patient billing inquiries and resolved any discrepancies efficiently.
- Processed all secondary insurance claims either via our billing software or manually, HCFA, or payer online submission.
- Posted insurance claim payments, either manually or via ERA as well as patient payments received.
- Provided support to other departments within the organization as needed.
- Maintained accurate records of claim adjustments and/or denials in the system.
- Performed additional duties as assigned by management team.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Processed all patient accounts to our collection's agency when necessary.
Front Desk Receptionist
West ValleyENT
Surprise
11.2008 - 06.2019
- Greeted patients warmly and managed front desk operations efficiently.
- Answered phone calls promptly, addressing inquiries with professionalism.
- Assisted patients during check-in and check-out.
- Scanned documents into the practice's EMR system as needed.
- Followed HIPAA guidelines when handling confidential patient information.
- Processed payments for services rendered using cash register or point-of-sale system.
- Regularly reviewed office supply inventory levels and placed orders when necessary.
- Trained new staff members on front desk operations and processes.
Receptionist
Miracle Ear
Surprise
04.2007 - 11.2008
- Scheduled new and continuous aftercare appointments.
- Revolving review of inactive and active client files.
- Light telemarketing calling.
- Organized and tracked all new and repaired hearing aids.
- Multi-line phone experience.
Guest Service Agent/Administrative Assistant
Pointe Hilton Resorts
Phoenix
03.2000 - 03.2007
- Greeted guests warmly upon arrival and provided check-in and check-out assistance which included researching and resolving customer complaints and credit card issues.
- Trained new hire staff.
- Provided administrative support to the Director of Front Office Operations and Executive Offices to include then General Manager and Area Vice President.
- Attended weekly manager meetings and prepared weekly meeting minutes for distribution.
- Handled and resolved resort guest challenges.
- Completed daily payrolls for Front Office, Concierge and Bell Desk staff members.
Education
Associate of Arts - General Studies
Pikes Peak Community College
Colorado Springs, CO05-2000
Skills
- Attention to detail
- Team player
- Time management
- Problem-solving aptitude
- Customer service
- Analytical thinking
- Self motivation
- Professional demeanor
- Effective communication
References
References available upon request.
Timeline
Billing Specialist
Pinnacle ENT & Allergy Consultants
06.2019 - Current
Front Desk Receptionist
West ValleyENT
11.2008 - 06.2019
Receptionist
Miracle Ear
04.2007 - 11.2008
Guest Service Agent/Administrative Assistant
Pointe Hilton Resorts
03.2000 - 03.2007
Associate of Arts - General Studies
Pikes Peak Community College