Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Matheny

Phoenix

Summary

Dynamic Medical Assistant with a proven track record at Connect Hearing, excelling in patient advocacy and HIPAA compliance. Skilled in enhancing clinic efficiency through effective patient scheduling and strong organizational abilities. Committed to fostering a collaborative environment while ensuring high-quality care and timely service delivery.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Connect Hearing
02.2012 - 01.2015
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Process payment and preparation of bank deposits
  • Verify patient's insurance coverage and schedule/confirm patient's appointments
  • Opening and closing office
  • Ensured compliance with legal, ethical, and organizational guidelines by staying up-to-date on relevant regulations and implementing necessary procedures.
  • Advocated for clients within the healthcare system, ensuring they received appropriate services in a timely manner.

Medical Assistant/ Insurance Verify

Villard Primary and Specialty Care
06.2009 - 02.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Education

Bachelor in Human Resource Management -

UNIVERSITY OF PHOENIX
Brookfield
01-2017

Medical Assistant Associate Degree -

Bryant & Stratton College
Wauwatosa
01-2009

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Teamwork and collaboration
  • Computer skills
  • Organizational skills
  • Document organization
  • Records management
  • 45 wpm

Timeline

Medical Assistant

Connect Hearing
02.2012 - 01.2015

Medical Assistant/ Insurance Verify

Villard Primary and Specialty Care
06.2009 - 02.2012

Bachelor in Human Resource Management -

UNIVERSITY OF PHOENIX

Medical Assistant Associate Degree -

Bryant & Stratton College

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Jacqueline Matheny