JACQUELINE MURILLO
Mesa
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works to reach personal and business goals. Possess specialized skills in client relationship management, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Project Management Associate
Arizona Fireplaces
Phoenix
03.2021 - 05.2024
- Coordinated project timelines and deliverables across multiple teams.
- Facilitated communication between stakeholders to ensure project alignment.
- Managed documentation and reporting for project progress and updates.
- Developed project schedules using project management software tools.
- Reviewed project budgets, ensuring compliance with financial guidelines.
- Supported team members in navigating project management processes and tools.
- Assisted with development of strategies for meeting customer requirements while achieving business objectives.
- Developed project progress reports for management review.
- Communicated effectively with stakeholders, clients and other departments regarding changes in scope or timeline of a given project.
- Created and maintained project plans, schedules and budgets.
Debt Collector/Customer Service
Chesapeake services
Mesa
09.2018 - 10.2020
- Negotiated payment plans with customers to facilitate debt resolution.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Recorded interactions and updated account information in database systems.
- Collaborated with team members to improve collection strategies and processes.
- Verified accuracy of account information and updated records accordingly.
- Processed incoming payments from customers according to established procedures.
- Explained the consequences of non-payment in a professional manner.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
Customer Service Agent - Call Center
Public Partnerships
Phoenix
05.2016 - 02.2018
- Providing customer support in a busy call center environment
- Maintain a high volume workload within a fast paced environment
- Submit requests to proper departments
- Educate clients on our program as well as assist clients on the navigation of the website.
Customer Service Sales Associate
Dillard's
Mesa
05.2014 - 07.2016
- Maintained merchandise displays to enhance product visibility and appeal.
- Processed transactions accurately using point-of-sale systems.
- Assisted team members in stocking inventory and organizing sales floor.
- Resolved customer inquiries and concerns to ensure a positive shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High school or equivalent -
Mesa Adult Education
Mesa, Az04.2018
Skills
- Time management
- Problem solving
- Task prioritization
- Customer service
- Organizational skills
- Work prioritization
Timeline
Project Management Associate
Arizona Fireplaces
03.2021 - 05.2024
Debt Collector/Customer Service
Chesapeake services
09.2018 - 10.2020
Customer Service Agent - Call Center
Public Partnerships
05.2016 - 02.2018
Customer Service Sales Associate
Dillard's
05.2014 - 07.2016
High school or equivalent -
Mesa Adult Education