Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacqueline URIAS

Phoenix

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Problem Solver

Amazon
Glendale
11.2024 - 02.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Assistant Manager

Popeye's Chicken
Glendale
04.2023 - 10.2024
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Recruited and trained new employees to meet job requirements.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Primavera Online School
Chandler, AZ
01-2024

Skills

  • Supervision and leadership
  • Employee supervision
  • Team building
  • Customer service and satisfaction
  • Team motivation
  • Scheduling and planning
  • Staff management

Certification

  • Servsafe Certified
  • Food Handling Certificate

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Problem Solver

Amazon
11.2024 - 02.2025

Assistant Manager

Popeye's Chicken
04.2023 - 10.2024

High School Diploma -

Primavera Online School

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Jacqueline URIAS