Jacquelyn Braden

Hands on in Leadership, People(Team &Guests), Memberships & Sales, Parties & Events, Facilities, Compliance and Safety.

• Selected talent through interviews, hiring and on-boarding
• Trained and Developed in Sales, Parties, In-park Experiences, Safety and Compliance
• Coordinated with the GM in scheduling, in-park experience, guest reconciliation, inventory and facilities maintenance

Increased Sales YOY 103%

Increased Head Count 111%

Cafe Sales 115%

Birthday Parties 102%

Guest Survey Scores increased YOY

Recruited to institute Daily Business Routines, Consistent Training and Build Moral

• Established routines in newly developed operational focuses including In-store purchases and Pick-ups, Store to Door shipments and Drive ups.
• Shifted store's business focus to include Inventory Life-cycle related processes.
• Expanded the task team, through personal guidance and mentoring. Developed 5 associates to promoted positions.
• Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.
• Provided daily directions for operations staff based on current priorities.

Lead a team of 20 hourly team members modeling inclusive behavior while developing and coaching the fundamentals of guest service, department sales trends, inventory management, pricing and promotional strategies.

• First fiscal year accomplished 7% sales growth in 5 months, 9 out 13 subdivision categories to positive comp by addressing backroom processes, organization for floor merchandise layout, and replenishment of sales floor.
• Second fiscal year Increased sales comp 28%, achieved goal of positive comp in all 13 subdivision categories. Increased basket size by $8.48 and used strategic placement of promotional signage and guest engagement.

Established order and organization in operational systems, helped reduce backroom shipment and allocated out aged inventory.

• Dropped aged merchandise 16%, Increased markdown completion 72%, Increased Brand sales 80%
• Was part of the management team that received the Governor's Award for Leaders in Management in 2018 & 2020
• Was part of Special Project Team for 3 Grand Openings and 3 Store Closing
• Run Hiring Events
• Top Sales in Pacific Northwest
• 1 in District.

• Recruited to boost sales to $1million+ in 2 locations
• Was top seller in North America in Piercing
• Top Seller in Gold/Diamonds.

Built a highly successful 13-year career at Sport Chalet learning nearly every position in store before promoting into management. Worked multiple locations and thrived through numerous changes in management organizations and systems.

• Promoted to a Location that was down $180K to Budget, Increased sales to $280k over Budget in 9 Months
• Left Final Location with $500k in EBIDTA and SPSQ $229
• Metrics and KPI’s maintained top 15 in the company
• Was top 5 seller in North America for GO Pro, Nike Competitive Swim and Babolat Sales
• Sponsored and partnered a Guinness Book World Record Event 2015
• Established Community Events including Women’s Femme Fit Clinics and Community Football Seminars partnered with Fox Sports and San Diego Chargers Organization.

• Lead Off-site Pop up sales events
• Custom Orders, Embroidery and Tailoring
• Trained Seasonal Workers
• Assisted, Company growth 150% over the course of 4 years.