Jacquelyne Boone
Douglas
Summary
Dynamic healthcare professional with a friendly demeanor and strong communication skills, experienced at Chiricahua Community Health Centers. Proven ability to manage complex cases and foster teamwork while delivering exceptional patient care. Skilled in critical thinking and time management, dedicated to enhancing client outcomes through advocacy and support.
Overview
25
25
years of professional experience
Work History
Chronic Care Management
Chiricahua Community Health Centers
09.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
LPN in Busy Rural Emergency Department
Southeast Arizona Medical Center
05.2008 - 09.2012
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues.
- Supported the delivery of evidence-based interventions by staying current on best practices in the field of nursing.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
Seriously Mentally Ill Case Manager
Southeast Arizona Behavioral Health Services
09.2000 - 05.2008
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Bachelor of Science - Human Services
University of Phoenix
Sierra Vista, AZ09-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
Praised by peer and patients for Excellence in Care
Have been recognized by peers for mentoring in CCM processes and procedures.
Recognized by patients as best care manager and excellence in care and attention to detail.
Languages
Spanish
Limited Working
Timeline
Chronic Care Management
Chiricahua Community Health Centers
09.2012 - Current
LPN in Busy Rural Emergency Department
Southeast Arizona Medical Center
05.2008 - 09.2012
Seriously Mentally Ill Case Manager
Southeast Arizona Behavioral Health Services
09.2000 - 05.2008
Bachelor of Science - Human Services
University of Phoenix
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