Jacy Macias
Phoenix
Summary
Experienced in high-volume dining environments, effectively managing multiple tasks such as taking orders, delivering food, and maintaining cleanliness of dining areas. Proven ability to adapt to fast-paced settings while displaying a positive attitude and professionalism in guest interactions. Regularly participated in staff meetings and training sessions, enhancing knowledge of menu offerings and service standards. Committed to providing exceptional customer service by promptly addressing guest concerns and ensuring satisfaction with meals.
Overview
9
9
years of professional experience
Work History
Drink Runner
Elephante
Phoenix
10.2024 - Current
- Delivered food orders to the correct tables efficiently.
- Demonstrated excellent time-management skills by ensuring that all tasks were completed within designated timeframe limits.
- Stocked supplies such as napkins, straws, cups, lids for drink runners' use during shift hours.
- Followed safety guidelines while handling hot plates or trays filled with food items.
- Attended regular staff meetings and training sessions conducted by restaurant management team.
- Kept work station clean and organized at all times during shift hours according to company policies and procedures.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Restocked and cleaned counter and service stations throughout shifts.
- Trained new employees to perform duties.
Server
Brunch and sip
Phoenix
10.2021 - 10.2024
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Server
Elly's Brunch And Cafe
Phoenix
01.2019 - 09.2021
- Provided exceptional service to guests during brunch, ensuring a pleasant dining experience.
- Worked collaboratively with team to enhance customer dining experience.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Prepared and served a variety of coffee drinks and alcoholic beverages, ensuring high-quality standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Provided drink suggestions to customers based on their preferences.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
Server
Loco Patron
Scottsdale
09.2019 - 01.2021
- Handled high-volume service demands with professionalism, contributing to a seamless dining experience.
- Executed precise order handling and table management to enhance the upscale dining experience.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted other servers when needed during peak periods.
- Contributed to the development of new menu items and service protocols.
Food Runner
Loco Patron
Scottsdale
11.2016 - 08.2018
- Followed proper sanitation guidelines when handling food products.
- Organized food orders and ensured accuracy of items served to customers.
- Provided assistance with clearing plates from tables after meals were completed.
- Assisted servers in setting up tables for guests.
- Ensured that all orders were correct before leaving the kitchen area.
- Greeted and welcomed customers as they arrived at the restaurant.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Maintained a clean and organized work area throughout shift operations.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Ensured compliance with health code regulations related to food storage temperatures.
- Responded promptly to customer inquiries and requests for additional items or services.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Removed dishes and glasses from tables for cleaning.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked service stations with ice, napkins and straws.
Education
High School Diploma -
Humanities And Science
Phoenix , AZ06-2018
Skills
- Time management
- Multitasking
- Attention to detail focus
- Strong memory retention
- Adapting to Fast-paced environments
- Professional appearance
- Team player mentality
- Patience and empathy
- Reliable and responsible
- Positive and professional
- Performance improvement
- Strong work ethic
Languages
Spanish
Professional
Timeline
Drink Runner
Elephante
10.2024 - Current
Server
Brunch and sip
10.2021 - 10.2024
Server
Loco Patron
09.2019 - 01.2021
Server
Elly's Brunch And Cafe
01.2019 - 09.2021
Food Runner
Loco Patron
11.2016 - 08.2018
High School Diploma -
Humanities And Science