JADA CONLEY
Surprise
Summary
Friendly and dependable professional with strong customer service experience and a proven ability to work efficiently in fast-paced environments. Skilled at communication, teamwork, and problem solving while maintaining a positive attitude. Currently completing a Bachelor’s degree in Psychology with a minor in Sociology at Arizona State University, graduating May 2026. Motivated to contribute to team success while continuing to grow professionally.
Overview
5
5
years of professional experience
Work History
Bakery Associate
Albertsons
Glendale, AZ
05.2025 - Current
- Assist customers with bakery orders, product selection, and special requests.
- Package, label, and stock bakery items while maintaining food safety standards.
- Keep work area clean, organized, and fully stocked during high-volume shifts.
- Support team operations and provide efficient, friendly customer service.
- Handle customer transactions and maintain accuracy at checkout.
Insurance Specialist
USAA
Glendale, AZ
07.2024 - 09.2024
- Delivered high-quality customer service while assisting clients with insurance questions.
- Maintained confidentiality of client information and records.
- Communicated effectively across departments to resolve customer issues.
- Helped improve customer satisfaction through clear communication and problem solving.
Shift Manager
Angie’s Lobster
Glendale, AZ
01.2023 - 11.2023
- Supervised employees and supported daily operations in a fast-paced environment.
- Trained and mentored new team members.
- Managed scheduling, breaks, and workflow to maintain productivity.
- Tracked inventory, receipts, and employee hours.
- Ensured quality, cleanliness, and positive customer experiences.
Customer Service Representative
Party City
Phoenix, AZ
08.2022 - 01.2023
- Assisted customers with product selection and purchases.
- Resolved customer concerns while maintaining a welcoming environment.
- Operated register and handled cash transactions accurately.
Customer Service Cashier
Dairy Queen
Glendale, AZ
10.2021 - 05.2022
- Delivered friendly customer service in a fast-paced environment.
- Handled cash and card transactions accurately.
- Maintained cleanliness and organization of work areas.
Food Preparation Specialist
Hat Creek Burger
Georgetown, TX
05.2021 - 08.2021
- Prepared food according to safety guidelines and standard recipes.
- Maintained clean and sanitary workstations.
- Supported team during high-volume hours to ensure customer satisfaction.
Education
Bachelor of Science - Psychology | Minor: Sociology
Arizona State University
Glendale, AZ05.2026
High School Diploma - undefined
Mountain Ridge High School
Peoria, AZ01.2023
Skills
- Customer Service & Client Support
- Communication & Active Listening
- Team Collaboration
- Time Management & Organization
- Conflict Resolution
- Dependable & Detail-Oriented
Timeline
Bakery Associate
Albertsons
05.2025 - Current
Insurance Specialist
USAA
07.2024 - 09.2024
Shift Manager
Angie’s Lobster
01.2023 - 11.2023
Customer Service Representative
Party City
08.2022 - 01.2023
Customer Service Cashier
Dairy Queen
10.2021 - 05.2022
Food Preparation Specialist
Hat Creek Burger
05.2021 - 08.2021
Bachelor of Science - Psychology | Minor: Sociology
Arizona State University
High School Diploma - undefined
Mountain Ridge High School