Jada Grayer
Avondale
Summary
Dynamic customer service professional with a proven track record at JP Morgan Chase, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and data entry, I thrive in high-pressure environments, consistently delivering satisfactory outcomes while fostering team collaboration and continuous improvement.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
JP Morgan Chase
2023 - 08.2025
- Adapted quickly to new processes and tools for streamlined customer support operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Petitioner
Advanced Micro Targeting
08.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Holiday Inn Club Vacations Resort
09.2016 - 06.2020
- Assisted customers with inquiries and service requests to enhance satisfaction.
- Responded promptly to customer concerns, ensuring effective communication and support.
- Learned company products and services to provide accurate information to customers.
- Utilized customer relationship management software to document interactions efficiently.
- Collaborated with team members to resolve issues and improve service delivery.
- Provided feedback on common customer inquiries to support continuous improvement efforts.
- Maintained a positive attitude while managing challenging customer interactions effectively.
Education
High School Diploma -
South Hill Academy
Battle Creek, MI06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Languages
English
Full Professional
Timeline
Petitioner
Advanced Micro Targeting
08.2021 - 10.2023
Customer Service Representative
Holiday Inn Club Vacations Resort
09.2016 - 06.2020
Customer Service Representative
JP Morgan Chase
2023 - 08.2025
High School Diploma -
South Hill Academy
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