Jade Pitts
Chandler
Summary
Accomplished Specialty Intake Coordinator and Dietary Manager with a proven track record at IHC and Alta Ridge, enhancing patient satisfaction and streamlining intake processes. Expert in insurance verification and customer service, I've successfully trained teams and fostered cross-functional collaboration, leading to increased referrals and improved service delivery.
Overview
8
8
years of professional experience
Work History
Specialty Intake Coordinator
IHC
04.2019 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Dietary Manager
Alta Ridge
08.2016 - 04.2019
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, UTSkills
- Insurance verification
- Inventory management
- Multi-line phone systems
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Data entry
- Cross-functional collaboration
Timeline
Specialty Intake Coordinator
IHC
04.2019 - Current
Dietary Manager
Alta Ridge
08.2016 - 04.2019
High School Diploma -
Salt Lake Community College
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