Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Stradling

Mesa

Summary

Dynamic Guest Relations Associate with a proven track record at Butterfly Wonderland, excelling in VIP guest handling and complaint resolution. Known for exceptional communication and a strong focus on guest satisfaction, I effectively implemented service improvements that enhanced the overall visitor experience, contributing to increased customer loyalty and retention.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Relations Associate

Butterfly Wonderland
06.2024 - Current
  • Assisted guests with inquiries, providing prompt and courteous service.
  • Coordinated check-in and check-out processes to enhance guest satisfaction.
  • Resolved guest complaints efficiently, ensuring a positive experience for all visitors.
  • Maintained knowledge of hotel amenities and local attractions to inform guests effectively.
  • Documented guest feedback to identify areas for service improvement and enhancement.
  • Implemented standard operating procedures for guest interactions to ensure consistency.
  • Engaged with diverse clientele, adapting communication styles to meet individual needs.
  • Provided valuable feedback to management on guest trends, preferences, and opportunities for improvement.
  • Managed room inventory, effectively balancing capacity with guest demand to optimize occupancy rates.
  • Trained new Guest Relations Associates, promoting a consistent standard of excellence within the team.
  • Handled customer complaints to satisfy and retain guests.

Area District Manager

Smoothie King
08.2021 - 07.2024
  • Managed daily operations across multiple locations to ensure adherence to company standards.
  • Developed training programs for new staff, enhancing onboarding efficiency and team integration.
  • Analyzed sales data to identify trends, informing strategic decisions for inventory management.
  • Collaborated with cross-functional teams to implement marketing initiatives that increased brand visibility.
  • Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
  • Streamlined operational processes, resulting in improved workflow and reduced turnaround times.
  • Provided regular progress updates to senior leadership, highlighting successes while addressing any challenges or setbacks encountered during the execution of district-level strategies.
  • Optimized inventory management systems to minimize stock shortages while reducing carrying costs across the district.
  • Facilitated knowledge sharing between stores through regular meetings, conference calls, or workshops focused on best practices exchange among managers from different locations.
  • Implemented best practices for staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs throughout the district.
  • Drove continuous improvement initiatives within each location by regularly reviewing store-level performance metrics and identifying areas of opportunity for growth.
  • Strengthened relationships with vendors and suppliers to ensure timely delivery of products at competitive prices.
  • Improved customer satisfaction ratings by implementing innovative approaches to customer service and problem resolution.
  • Boosted team performance by implementing strategic management practices and fostering a collaborative work environment.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Grocery Clerk

Sprouts Farmer Market
01.2020 - 08.2021
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of store shelves, ensuring product availability and presentation.
  • Processed transactions accurately at checkout, optimizing customer service efficiency.
  • Collaborated with team members to restock merchandise promptly, minimizing inventory shortages.
  • Monitored inventory levels and reported discrepancies to management for timely resolution.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
  • Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
  • Assisted in setting up displays for seasonal promotions, attracting customer interest.
  • Assisted customers in locating products, enhancing shopping experience.

Education

High School Diploma -

Red Mountain
Mesa, AZ
12-2019

Skills

  • VIP guest handling
  • Strong empathy
  • Guest satisfaction focus
  • Exceptional communication
  • Stress tolerance
  • Complaint handling
  • Property management systems
  • Up-selling techniques
  • Brand representation
  • Food and beverage sales
  • Guest satisfaction
  • Activity planning
  • Payment processing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Flexibility

Certification

Title IV Certification

April 2024-April 2027

Timeline

Guest Relations Associate

Butterfly Wonderland
06.2024 - Current

Area District Manager

Smoothie King
08.2021 - 07.2024

Grocery Clerk

Sprouts Farmer Market
01.2020 - 08.2021

High School Diploma -

Red Mountain

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Jade Stradling