Jade Stradling
Mesa
Summary
Dynamic Guest Relations Associate with a proven track record at Butterfly Wonderland, excelling in VIP guest handling and complaint resolution. Known for exceptional communication and a strong focus on guest satisfaction, I effectively implemented service improvements that enhanced the overall visitor experience, contributing to increased customer loyalty and retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Relations Associate
Butterfly Wonderland
06.2024 - Current
- Assisted guests with inquiries, providing prompt and courteous service.
- Coordinated check-in and check-out processes to enhance guest satisfaction.
- Resolved guest complaints efficiently, ensuring a positive experience for all visitors.
- Maintained knowledge of hotel amenities and local attractions to inform guests effectively.
- Documented guest feedback to identify areas for service improvement and enhancement.
- Implemented standard operating procedures for guest interactions to ensure consistency.
- Engaged with diverse clientele, adapting communication styles to meet individual needs.
- Provided valuable feedback to management on guest trends, preferences, and opportunities for improvement.
- Managed room inventory, effectively balancing capacity with guest demand to optimize occupancy rates.
- Trained new Guest Relations Associates, promoting a consistent standard of excellence within the team.
- Handled customer complaints to satisfy and retain guests.
Area District Manager
Smoothie King
08.2021 - 07.2024
- Managed daily operations across multiple locations to ensure adherence to company standards.
- Developed training programs for new staff, enhancing onboarding efficiency and team integration.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Collaborated with cross-functional teams to implement marketing initiatives that increased brand visibility.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Streamlined operational processes, resulting in improved workflow and reduced turnaround times.
- Provided regular progress updates to senior leadership, highlighting successes while addressing any challenges or setbacks encountered during the execution of district-level strategies.
- Optimized inventory management systems to minimize stock shortages while reducing carrying costs across the district.
- Facilitated knowledge sharing between stores through regular meetings, conference calls, or workshops focused on best practices exchange among managers from different locations.
- Implemented best practices for staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs throughout the district.
- Drove continuous improvement initiatives within each location by regularly reviewing store-level performance metrics and identifying areas of opportunity for growth.
- Strengthened relationships with vendors and suppliers to ensure timely delivery of products at competitive prices.
- Improved customer satisfaction ratings by implementing innovative approaches to customer service and problem resolution.
- Boosted team performance by implementing strategic management practices and fostering a collaborative work environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Grocery Clerk
Sprouts Farmer Market
01.2020 - 08.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of store shelves, ensuring product availability and presentation.
- Processed transactions accurately at checkout, optimizing customer service efficiency.
- Collaborated with team members to restock merchandise promptly, minimizing inventory shortages.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Removed trash, swept, and mopped floors for professional appearance.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Assisted in setting up displays for seasonal promotions, attracting customer interest.
- Assisted customers in locating products, enhancing shopping experience.
Education
High School Diploma -
Red Mountain
Mesa, AZ12-2019
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Stress tolerance
- Complaint handling
- Property management systems
- Up-selling techniques
- Brand representation
- Food and beverage sales
- Guest satisfaction
- Activity planning
- Payment processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Flexibility
Certification
Title IV Certification
April 2024-April 2027
Timeline
Guest Relations Associate
Butterfly Wonderland
06.2024 - Current
Area District Manager
Smoothie King
08.2021 - 07.2024
Grocery Clerk
Sprouts Farmer Market
01.2020 - 08.2021
High School Diploma -
Red Mountain