Jade VanAken
Tucson,AZ
Summary
I am looking for a job that I like to go to, where I can help and work with people. I bring a warm and inviting energy that past customers and guests have always admired.
Overview
16
16
years of professional experience
Work History
Server/Bartender/FOH Lead
The Horseshoe Grill
03.2024 - 11.2025
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Coordinated food and beverage orders, maintaining communication with kitchen staff for timely delivery.
- Managed cash register operations, accurately processing payments and handling customer inquiries.
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
- Implemented efficient table turnover strategies, optimizing seating arrangements during peak hours.
- Developed strong relationships with regular customers, personalizing service to enhance loyalty and engagement.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Assistant Manager
Native Grill & Wings
03.2023 - 02.2024
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained staff on menu offerings and customer service best practices.
- Coordinated inventory management, optimizing stock levels for efficient service.
- Implemented process improvements, enhancing workflow efficiency in the kitchen.
- Developed staff schedules, balancing labor needs with budgetary constraints.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored compliance with health and safety regulations, reducing risk factors.
- Collaborated with management on strategic initiatives to drive sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Team Manager
Alorica
08.2020 - 02.2024
- Directed team operations to ensure efficiency and quality in service delivery.
- Implemented process improvements that enhanced workflow and reduced bottlenecks.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to align initiatives with organizational goals.
- Led performance reviews, providing constructive feedback to drive individual development.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Store Manager
Cold Stone Creamery
08.2022 - 02.2023
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed staff, promoting a culture of teamwork and service excellence.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends, adjust merchandising strategies, and boost revenue.
Sales Associate, Lab Technician
Velvet Vapors
03.2013 - 07.2016
- Started as a Sales Associate, assisting Customers In-Store, over the phone, and Online. Sold and helped manage Inventory of Merchandise. Moved onto Lab Technician to assist in creating the House-made-product, while maintaining all previous job requirements as well. Created and shipped Product and Merchandise for customers across the U.S.
Hostess, Server, Inventory Manager
Joe’s Crab Shack
08.2011 - 03.2016
- Started as a Hostess, promoted to Server after a year. Helped seat guests, take orders, assisted in preparing food when needed, make sure guests were happy and helped bus tables when needed
- Maintaining Inventory, cataloging, and made orders for all Merchandise sold in Store.
Cashier, Customer Service Associate, and Restock
Toys ‘R’ Us
10.2009 - 02.2010
- Cashier, Customer Service Associate, and Restock for both Toys ‘R’ Us and Babies ‘R’ Us. Helped customers with any and all questions, problems or purchases.
Education
High School Diploma - undefined
Howenstine High Magnet School
05.2009
Skills
- Customer Service
- 12-years Computer training
- Fast learner
- Good Communication
- Reliable
- 10 years of customer service/relations
- Enjoy both fast and slow paced environments
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
- Memory retention
- Customer service
- Cleanliness standards
- Team collaboration
- Sales expertise
- Sales techniques
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Food sales and promotion
- Food safety
- Shift management
- Point of sale (POS) system operations
- Reliability
- Multitasking
- High energy and stamina
- Warm and friendly
Timeline
Server/Bartender/FOH Lead
The Horseshoe Grill
03.2024 - 11.2025
Assistant Manager
Native Grill & Wings
03.2023 - 02.2024
Store Manager
Cold Stone Creamery
08.2022 - 02.2023
Team Manager
Alorica
08.2020 - 02.2024
Sales Associate, Lab Technician
Velvet Vapors
03.2013 - 07.2016
Hostess, Server, Inventory Manager
Joe’s Crab Shack
08.2011 - 03.2016
Cashier, Customer Service Associate, and Restock
Toys ‘R’ Us
10.2009 - 02.2010
High School Diploma - undefined
Howenstine High Magnet School