Jade M. Siojo
Phoenix
Summary
Forward-thinking and proactive Team Member with exceptional communication skills and proven ability to excel in dynamic environments. Demonstrates strong leadership qualities and continuously seeks opportunities to stand out and drive success. Known for assertiveness and ambition, consistently contributing to team achievements and fostering a positive, results-driven atmosphere. Pursues excellence in every task, ensuring high standards and optimal performance.
Overview
5
5
years of professional experience
Work History
TEAM MEMBER
Whole Food Market
05.2024 - Current
- Provided excellent customer service by greeting customers, answering questions, locating products, and ensuring positive shopping experiences.
- Collaborated with team members to complete daily tasks, restock inventory, and set up displays.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Gained valuable experience in a fast-paced environment by quickly learning new processes.
Inbound Call Center Representative
Hyundai Motor America
12.2022 - 05.2024
- Provided phone support to Hyundai customers regarding vehicle features, technical issues, and service concerns
- Delivered accurate information and troubleshooting steps while maintaining a positive customer experience
- Handled high call volumes with professionalism and consistency
- Built strong product knowledge to support customers effectively
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
Store Clerk
Ups Store
10.2020 - 07.2022
- Developed positive customer relationships through friendly greetings and excellent service
- Assisted customers with shipping, packing, printing, and product questions
- Worked closely with team members to keep operations running smoothly
- Provided fast, accurate, and friendly customer service
Education
Bachelor of Science - Data Science
Southern New Hampshire University
Hooksett, NHBachelor of Science - Human Behavior
Pennsylvania State University
University Park, PA08-2022
Skills
- Teamwork and collaboration
- Leadership qualities
- Data entry
- Customer communications
- Organizational skills
- Problem-solving
- Call center customer service
- Problem-solving skills
- Product knowledge
- Attention to detail
Languages
English
Native or Bilingual
French
Professional Working
Timeline
TEAM MEMBER
Whole Food Market
05.2024 - Current
Inbound Call Center Representative
Hyundai Motor America
12.2022 - 05.2024
Store Clerk
Ups Store
10.2020 - 07.2022
Bachelor of Science - Data Science
Southern New Hampshire University
Bachelor of Science - Human Behavior
Pennsylvania State University