Jadyn Southam
Prescott
Summary
Dynamic professional with a proven track record at BASIS Prescott, excelling in customer service and multitasking. Recognized for enhancing team productivity and operational workflows while maintaining organized documentation. Adept at decision-making and fostering positive relationships, ensuring exceptional experiences for clients and colleagues alike.
Overview
11
11
years of professional experience
Work History
Auxiliary Programs Coordinator Assistant
BASIS Prescott
Prescott, AZ
09.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Front Desk Receptionist
BASIS Prescott
Prescott, AZ
09.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing student attendance.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Break Order Fill
Ace Hardware
Prescott Valley, AZ
02.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Installation Coordinator
AAA Smart Home
Prescott, AZ
07.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Member Experience Associate
Aaa Ncnu
Prescott, AZ
02.2016 - 07.2020
- Collaborated with team members to achieve shared goals and improve overall member experience.
- Provided exceptional service by understanding member needs and recommending appropriate products or services.
- Participated in cross-functional teams focused on improving internal processes impacting Member Experience Associates'' ability to serve members better.
Sales Lead
Lane Bryant
Tucson, AZ
08.2014 - 08.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
No Degree - Education
University of Louisiana At Monroe
Monroe, LASkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Timeline
Auxiliary Programs Coordinator Assistant
BASIS Prescott
09.2022 - Current
Front Desk Receptionist
BASIS Prescott
09.2021 - 09.2022
Break Order Fill
Ace Hardware
02.2021 - 08.2021
Installation Coordinator
AAA Smart Home
07.2020 - 02.2021
Member Experience Associate
Aaa Ncnu
02.2016 - 07.2020
Sales Lead
Lane Bryant
08.2014 - 08.2017
No Degree - Education
University of Louisiana At Monroe