Raina Merrifield
Maricopa,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Rock Law Firm
07.2023 - Current
- Answered high volume multi-line phone system, handling minimum of 50 calls per day
- Managed accounts and client records, observing confidentiality, and extreme discretion
- Assisted attorney with reviewing and organizing documents, preparing documents for filing and communicating with other attorneys and bankruptcy trustee's
- Demonstrated strong organizational skills and ability to prioritize tasks to meet strict deadlines on a daily basis
Receptionist
Earnhardt Ford
06.2022 - 07.2023
- Answer incoming calls, redirecting to correct department while answering questions in order to properly assist in transferring process
- Collect and process payments through CDK
- Accurately record and keep track of confidential information for accounting, and receipting for business office
- Worked closely with sales department to follow up with current customers to gain insight on the sales process and ensure satisfaction
Receptionist
Audi Gilbert
06.2021 - 06.2022
- Provide first-class customer service to guarantee a positive experience for new and existing clients
- Answer multi-line phone system, answering any questions or complaints in a timely manner in order to maintain customer satisfaction
- Manage CRM system connecting clients with sales representatives while upholding confidentiality of client information
- Organized, maintained and updated information in computer databases.
Customer Service Associate
Cactus Flower Florist
04.2019 - 03.2020
- Provide exemplary customer service and support at an award winning Arizona florist, with a reputation of high quality and unique design
- Actively listen and communicate with customers to ensure every order is taken, processed and delivered correctly
- Successfully multitask, provide explanations in simple terms, and quickly handle complaints while demonstrating patience and care to make a positive impact with every customer interaction
Education
Associate in Arts - English Literature
Phoenix College
Phoenix, AZ05.2022
High School Diploma -
Red Mountain High School
Mesa, AZ05.2016
Skills
- Document preparation
- Project management
- Client relations
- Written communication
- Deadline monitoring
- Leadership
Timeline
Legal Assistant
Rock Law Firm
07.2023 - Current
Receptionist
Earnhardt Ford
06.2022 - 07.2023
Receptionist
Audi Gilbert
06.2021 - 06.2022
Customer Service Associate
Cactus Flower Florist
04.2019 - 03.2020
Associate in Arts - English Literature
Phoenix College
High School Diploma -
Red Mountain High School
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