Jafarov Akshin
Baku
Summary
Results-driven IT Support Specialist with experience providing technical support and troubleshooting for hardware, software, and network issues. Proficient in configuring and maintaining LAN, WAN, and wireless networks, ensuring system security and performance. Skilled in IT helpdesk, user support, and system administration with strong problem-solving abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
Cyberpoint
06.2024 - Current
- Manage user accounts and permissions using Active Directory and assist in the installation of new systems. -
- Resolve issues related to LAN/WAN networks, ensuring smooth connectivity and minimal downtime.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Provided first-line support for system and network issues, assisting users remotely and on-site.
- Diagnosed and repaired hardware problems including PCs, laptops, and printers.
- Configured and installed software systems for employees, ensuring compliance with internal IT standards.
- Assisted in basic network management and configuration of routers and switches.
Education
Bachelor Degree - Information Technologies
Azerbaijan Technical University
Baku07-2025
Honour Degree - Cybersecurity ,Network And System Administrator
Code Academy
Baku 07-2024
Golden Degree - Help desk, Network administrator
IT Brains Academy
Baku 06-2023
Secondary School -
School No. 4
06-2021
Skills
- Installing and Configuring Operating Systems (Windows, Linux, macOS)
- Installing and Configuring Antiviruses and Drivers
- Solving Software and Hardware Issues
- Hardware Troubleshooting
- Network Troubleshooting
- Network Configuration and Management (LAN/WAN, Routers, Switches)
- IP Addressing and Subnetting
- Implementing Basic Host, Data, and Network Security
- VPN Setup & Management
- Helpdesk & End-User Support (Technical Support, Remote Assistance)
Certification
- IT Help Desk Training – IT Brains Academy
- Network Administrator (CCNA) – IT Brains Academy
- Cybersecurity, Network, and System Administrator – Code Academy
- Cisco GetConnected – Cisco Systems
- Cisco IT Essentials – Cisco Systems
- Cisco CCNA v7: Introduction to Networks – Cisco Networking Academy
- Red Hat System Administration I (RH124) – Red Hat Training
- Red Hat System Administration II (RH134) – Red Hat Training
Languages
- Azerbaijani: Native
- Turkish: Fluent (C1)
- English: Good (B2)
- Russian: Basic (A2)
Timeline
IT Support Specialist
Cyberpoint
06.2024 - Current
Bachelor Degree - Information Technologies
Azerbaijan Technical University
Honour Degree - Cybersecurity ,Network And System Administrator
Code Academy
Golden Degree - Help desk, Network administrator
IT Brains Academy
Secondary School -
School No. 4
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