Jaida McLaughlin
Phoenix
Summary
Dedicated and compassionate healthcare professional with over 4 years of experience in the home health industry, excelling in caregiving, intake and scheduling coordination, billing, and community liaison roles. Proven ability to manage patient care and schedules efficiently, ensure compliance with healthcare regulations, and maintain excellent communication between patients, families, and healthcare providers. Skilled in handling multiple tasks in fast-paced environments, including patient intake, billing procedures, and fostering strong community relationships. Adept at utilizing technology to improve workflows and ensure a seamless patient experience from start to finish. Committed to enhancing patient care through personalized attention and effective collaboration with interdisciplinary teams.
Overview
4
4
years of professional experience
Work History
Community Liaison
MD Home Health and MD Home Assist
12.2023 - 09.2024
- Acted as a liaison between departments, enhancing internal coordination and optimizing responses to community and patient needs.
- Strategically planned and executed high-impact internal and external marketing events to elevate organizational presence.
- Cultivated strong client relationships through effective communication and prompt resolution of issues, ensuring high levels of satisfaction.
- Delivered exceptional customer service to patients, families, and healthcare providers, contributing to a positive patient experience.
- Partnered with the marketing team to create compelling materials showcasing successful collaborations and organizational achievements.
- Fostered a positive work environment by nurturing strong inter-staff relationships and promoting open, transparent communication.
- Facilitated smooth transitions from hospital discharge to home-based care by coordinating with medical personnel and ensuring seamless patient care.
- Led and managed the intake team, ensuring efficient handling of patient referrals and coordination of scheduling.
- Supported continuous process improvements to optimize operational efficiency and improve patient care delivery.
Billing Coordinator
Thema Health Services
01.2023 - 12.2023
- Oversaw billing processes for a large Home Health and Hospice Agency, ensuring accurate and timely submission of claims.
- Expertly handled a variety of medical claims, including Medicare and commercial/AHCCCS insurance, maintaining high standards of accuracy.
- Efficiently managed payment collection and posting, enhancing financial performance and operational efficiency.
- Led updates to insurance contracts to ensure compliance with industry regulations and fostered positive relationships with insurance partners.
- Collaborated with insurance companies to resolve claim denials and minimize reimbursement delays, optimizing revenue streams.
- Conducted regular audits of billing data to identify and correct inaccuracies, improving overall data accuracy and compliance.
- Ensured that all required signatures, consents, and authorizations were obtained and properly filed to maintain compliance with industry standards.
Intake and Scheduling Coordinator
Thema Health Services
04.2021 - 01.2023
- Coordinated and managed patient intake, ensuring accurate processing of referrals, insurance verification, and medical documentation.
- Acted as a primary point of contact for patients, families, and healthcare providers, ensuring seamless communication and a smooth transition of care.
- Scheduled home health visits for patients in alignment with physician orders and patient care needs, maintaining efficiency and timeliness.
- Managed a high volume of patient information using Electronic Health Record (EHR) systems, ensuring that all documentation was up-to-date and accurate.
- Collaborated with clinical and administrative teams to ensure that patient visits were scheduled according to the availability of home health staff, including nurses, therapists, and aides.
- Ensured compliance with regulatory and accreditation standards (HIPAA, CMS, etc.) for all patient interactions and scheduling processes.
- Followed up with patients and families to confirm appointments, resolve any scheduling conflicts, and provide information about services.
- Handled urgent scheduling changes and issues, demonstrating flexibility and problem-solving skills to minimize disruptions in patient care.
- Provided on-call support outside of regular office hours, ensuring continuity of care and addressing urgent patient needs during evenings, weekends, and holidays.
- Verified patient’s primary physician information to ensure accuracy and completeness in all patient records.
Caregiver
Heritage Home Care
05.2020 - 04.2021
- Provided compassionate, patient-centered care to individuals in their homes, assisting with daily activities such as bathing, dressing, grooming, and personal hygiene.
- Monitored patients' physical and emotional well-being, reporting changes in condition to the healthcare team and family members.
- Developed and implemented personalized care plans in collaboration with patients, families, and healthcare providers to meet the specific needs of each individual.
- Provided companionship and emotional support, fostering a positive environment and helping patients maintain their independence and quality of life.
Education
High School Diploma -
Fort Campbell High School
05.2019
Emergency Medical Technician
Unitek EMT
Tempe, AZ10-2024
Skills
- Microsoft Office Applications
- Risk Assessment and Communication
- Collaboration with Healthcare Teams
- Event Planning and Logistics
- CPT/ICD-10 Coding Proficiency
- Healthcare Reimbursement
- Data Entry
- Appointment Scheduling
- Coordination of Care
- Regulatory Awareness
Timeline
Community Liaison
MD Home Health and MD Home Assist
12.2023 - 09.2024
Billing Coordinator
Thema Health Services
01.2023 - 12.2023
Intake and Scheduling Coordinator
Thema Health Services
04.2021 - 01.2023
Caregiver
Heritage Home Care
05.2020 - 04.2021
High School Diploma -
Fort Campbell High School
Emergency Medical Technician
Unitek EMT
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