Jaide Chikeruba
Tempe
Summary
Versatile professional with proven experience in task delegation, management, and work area monitoring. Recognized for maintaining composure in high-pressure situations while utilizing strong interpersonal and communication skills. Demonstrates reliability and initiative, consistently exceeding company expectations through a strong work ethic. Skilled in fostering productive relationships and excelling in fast-paced, team-oriented environments.
Overview
10
10
years of professional experience
Work History
Manager/Supervisor/Bartender/Crew Leader
AMC Theatres
Glendale
04.2019 - Current
- Led training for new management in human resources, sight & sound, and food & beverage to ensure effective operational integration.
- Trained management and crew in time management and job duty completion techniques.
- Monitored team performance to uphold quality standards and address concerns immediately.
- Developed schedules for managers and crew to enhance coverage during peak operational hours.
- Assisted in key tasks during employee absences to maintain project progress.
- Resolved guest issues promptly, ensuring seamless service experiences.
- Assisted in training new bartenders on beverage service techniques and procedural standards.
- Oversaw inventory of bar department, product ordering and execution of bar marketing promotions in a timely manner.
- Coordinated event logistics, managing details for high-profile guest screenings to ensure seamless execution.
Hostess
Jacks Family Kitchen
Los Angeles
10.2018 - 04.2019
- Managed reservations and to-go orders by phone, addressed customer inquiries, and communicated accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables based on needs and ensured balanced restaurant section rotation.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Resolved guest and employee complaints to ensure customer satisfaction and maintain effective workforce dynamics.
Social Media Assistant
J.A.R.S.
Los Angeles
06.2016 - 08.2018
- Curated and segmented editorial content, driving increased engagement and channel growth.
- Monitored online presence of company brand to engage users and foster stronger relationships.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content, including blogs and promotional materials, to enhance social media engagement.
Education
Bachelor of Science - Psychology
Arizona State University
Glendale, AZ12-2024
Skills
- Bar equipment management
- Stock management
- Employee onboarding
- Training development
- Guest relations management
- Performance evaluations
- Proactive problem solving
- Multitasking proficiency
- Team collaboration
- Conflict resolution
- Communication skills
Timeline
Manager/Supervisor/Bartender/Crew Leader
AMC Theatres
04.2019 - Current
Hostess
Jacks Family Kitchen
10.2018 - 04.2019
Social Media Assistant
J.A.R.S.
06.2016 - 08.2018
Bachelor of Science - Psychology
Arizona State University