Jaiden Fortune
Phoenix
Summary
Results-oriented professional with extensive experience in client relations and customer service. Proven ability to manage high-value interactions while delivering exceptional support. Strong leadership skills developed as a Division 1 collegiate team captain, fostering collaboration in high-pressure situations. Consistently achieves high customer satisfaction through consultative sales and meticulous attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Junior Broker
Lee & Associates Commercial Real Estate Services
Phoenix
04.2024 - Current
- Managed high-value client interactions with professionalism and discretion.
- Regularly drove 200+ miles weekly for client meetings and site visits, maintaining safety and punctuality.
- Demonstrated strong attention to detail in financial analysis and document preparation.
- Built and maintained relationships with clients, delivering excellent service and support.
Licensed Health Insurance Broker
Together Health
Lake Mary
05.2021 - Current
- Utilized a consultative sales approach to close sales while maintaining high customer satisfaction.
- Guided clients through product selection and application processes.
- Maintained expert-level knowledge of products, guidelines, and benefits.
- Engaged with participants with the goal of successful enrollment.
Sales Consultant
Paychex
Orlando
01.2022 - 01.2024
- Delivered exceptional customer service while handling sensitive client information.
- Managed a high volume of daily client interactions with professionalism.
- Demonstrated reliability, punctuality, and strong communication in client-focused roles.
Case Consultant
Morgan & Morgan
Orlando
03.2020 - 05.2021
- Provided premier customer service, helping clients navigate complex legal claims.
- Managed high call volume with multitasking in a paperless, fast-paced environment.
- Scheduled appointments and coordinated with attorneys and investigators.
- Handled auto accidents, malpractice, and civil claims with professionalism.
Private Instructor/Trainer
Private Athletic Training
Elon
10.2016 - 01.2018
- Coached and mentored young athletes on both physical performance and mindset.
- Helped clients reach goals, including athletes who went on to play for Orlando City, UNC, and Stanford.
- Delivered engaging, clear instruction through strong communication and leadership.
Customer Service
Publix
Orlando
03.2014 - 05.2015
- Delivered high-level customer service in a fast-paced retail environment.
- Handled opening and closing duties with focus on accuracy and safety.
- Supported multiple departments as needed.
- Consistently exceeded customer satisfaction goals by going above and beyond.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL05.2020
Bachelor of Science - Business Administration
Elon University
Elon, NC01.2018
Skills
- Customer support & satisfaction
- Attention to detail
- Customer service
- Client relations
- Communication skills
- Time management
- Reliability
- Team collaboration
Certification
- Microsoft Excel
- Brokers License in AZ
Languages
English
Professional
Timeline
Junior Broker
Lee & Associates Commercial Real Estate Services
04.2024 - Current
Sales Consultant
Paychex
01.2022 - 01.2024
Licensed Health Insurance Broker
Together Health
05.2021 - Current
Case Consultant
Morgan & Morgan
03.2020 - 05.2021
Private Instructor/Trainer
Private Athletic Training
10.2016 - 01.2018
Customer Service
Publix
03.2014 - 05.2015
Bachelor of Science -
University of Central Florida
Bachelor of Science - Business Administration
Elon University
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