Jaiden Sappenfield
State 48 Brewery
Glendale
7
years of professional experience
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Server
1 Year 6 Months- Provided exceptional customer service in a fast-paced brewery environment, ensuring guest satisfaction.
- Accurately processed orders using POS systems, facilitating efficient transactions and minimizing errors.
- Collaborated with team members to maintain cleanliness and organization of dining areas and service stations.
- Assisted in training new servers on restaurant policies, menu offerings, and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Server
2 Years 8 Months- Managed multiple tables efficiently during peak hours, maintaining composure and accuracy.
- Trained new servers on menu items and service standards, promoting team cohesion and performance.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and encouraging positive feedback.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Server Assistant
8 Months- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to expedite service flow and accuracy of orders.
- Maintained cleanliness and organization of dining area, ensuring optimal guest experience.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Server Assistant
1 Year 8 Months- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Greeted and seated guests, ensuring exceptional first impressions.
- Managed reservation systems to optimize table turnover and guest satisfaction.
- Monitored dining area for cleanliness and readiness, supporting operational efficiency during peak hours.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma
Skills
Hospitality service expertise
Customer service
Food promotion
Multitasking and organization
Team collaboration
Calm under pressure
Problem-solving
Timeline
Server
State 48 Brewery
2025.01 - CurrentRead More
Server
Pointe Hilton Tapatio Cliffs Resort
2022.05 - 2025.01Read More
Server Assistant
Karma Sushi Bar Grill
2021.07 - 2022.03Read More
Server Assistant
OHSO Eatery + Distillery
2019.11 - 2021.07Read More
Horizon High School
High School Diploma
Read More