Jaidie Rodriguez Guillen
Glendale
Summary
Customer Service Representative, excelling in resolving complaints and enhancing customer satisfaction. Bilingual in Spanish and English, I leverage strong communication skills and technical proficiency to foster positive relationships and identify upselling opportunities, ensuring exceptional service and loyalty.
Great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Customer Service Represenative
Glendale
03.2023 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Currently in Highschool - N/A
Copper Canyon Highschool
Glendale, AZ05-2026
Skills
- Fluently in spanish and english
- Cummunicate well with people
- Computer skills
Languages
English and Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Customer Service Represenative
03.2023 - Current
Currently in Highschool - N/A
Copper Canyon Highschool