Jaime Penkhus
Mesa
Summary
Dynamic leader with a proven track record at State 48 Brewery - Taphouse, enhancing operational efficiency and elevating customer service standards. Expert in restaurant management, maximizing client experience and performance optimization, I excel in empowering teams and implementing innovative solutions to continually improve all aspects of the dining experience. Skilled in upselling and interpersonal communication, I significantly boost revenue and employee satisfaction all while upholding a dedication to excelling in providing a customer experience that exceeds all expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
State 48 Brewery - Taphouse
03.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Responsible for all recruiting, hiring and maintained oversight of training of team members.
- Guided team members to maintain high productivity and performance metrics
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed a diverse team while fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maximized operational excellence by mentoring personnel on industry principles, best practices, and company procedures.
- Implemented and streamlined effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Reported issues to higher management with great detail.
Shift Leader
Romano's Macaroni Grill/ Brinker International
06.1998 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enforced company policies and regulations with employees.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Server/Trainer
The Melting Pot Restaurants Inc.
03.2001 - 02.2003
- Attended to diverse customer needs promptly, providing personalized service that increased guest satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest and to make recommendations, enhancing customer dining experience.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
MBA - Business Management
University of Phoenix
Colorado Springs, CO06-2005
Bachelor of Science - Business Management
Arizona State Univeristy
Tempe, AZ12-2000
High School Diploma -
Gilbert High School
Gilbert, AZ05-1996
Skills
- Service Excellence
- Menu Knowledge
- Upselling Expertise
- Exceptional Interpersonal Communication
- Empowering Team Leadership
- Professional Development
- Performance Optimization
- Creative Problem Solving
- Restaurant Operations and Management
- Flexible schedule
Certification
ServeSafe Certification
Title IV
Food Handlers
Timeline
General Manager
State 48 Brewery - Taphouse
03.2023 - Current
Server/Trainer
The Melting Pot Restaurants Inc.
03.2001 - 02.2003
Shift Leader
Romano's Macaroni Grill/ Brinker International
06.1998 - 02.2021
ServeSafe Certification
Title IV
Food Handlers
MBA - Business Management
University of Phoenix
Bachelor of Science - Business Management
Arizona State Univeristy
High School Diploma -
Gilbert High School
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