Jaina Lyons
Gilbert
Summary
Dynamic Bar/Restaurant Manager with a proven track record in guest satisfaction, employee training, and cash handling. Committed to enhancing customer experiences and motivating teams to achieve peak performance.
Overview
13
13
years of professional experience
Work History
Bar/Restaurant Manager
Nomads Canteen
Melbourne, FL
06.2024 - 06.2025
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and supervised staff on service standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability.
- Addressed customer inquiries and resolved issues promptly to maintain loyalty.
- Coordinated scheduling for staff
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Server
Long Doggers
Melbourne Beach, FL
02.2022 - 04.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new servers on menu knowledge and service protocols, enhancing team performance and morale.
- Implemented upselling techniques that increased average check totals through strategic menu recommendations.
Bartender/Server/Manager on Duty
Nomads Canteen
San Clemente, CA
10.2012 - 12.2021
- Crafted and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area to enhance operational efficiency.
- Trained new staff on drink preparation techniques and customer service standards.
- Managed inventory levels and ordered supplies to ensure product availability.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
Education
High School Diploma -
Skills
- Guest satisfaction
- POS systems proficiency
- Employee training
- Beverage making
- Staff management
- Menu development
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
Timeline
Bar/Restaurant Manager
Nomads Canteen
06.2024 - 06.2025
Server
Long Doggers
02.2022 - 04.2024
Bartender/Server/Manager on Duty
Nomads Canteen
10.2012 - 12.2021