Jake D. Mavity
Queen Creek
Summary
Strategic and operations-focused leader with over 20 years of experience in operations management, team development, and coaching across the education, client service, and sales industries. Proven ability to build and scale high-performing teams, streamline workflows, and lead cross-functional collaboration using data-driven decision-making and through effective coaching. Adept at developing leadership pipelines, improving KPIs, and fostering strong performance cultures. Experienced in implementing AI tools, leading client-facing teams, and executing complex operations. Passionate about building people-first organizations that prioritize accountability, development, and operational excellence.
Overview
25
25
years of professional experience
Work History
Director of Client Services
Brightside Benefit
Chandler
04.2022 - Current
- Built AI-driven QA system to reinforce knee to knee coaching, increasing quality assurance scores by 15%.
- Coached and mentored Team Leads, improving first response time by 50%.
- Streamlined hardship case resolution using AI and process coaching, reducing closure time from 2–3 days to same-day.
- Launched AI-enhanced client interaction guide, increasing NPS by 3 points and enabling FAs to serve 4 more clients daily.
- Tripled client base in 3 years by onboarding enterprise clients including Amazon and McKesson.
- Leveraged Tableau and Excel to identify performance gaps and improve service effectiveness.
Director of Admissions
Ancora Education (NCCER)
Glendale
06.2021 - 04.2022
- Achieved highest campus admissions margin in 4 years; met targets for the first time in 24 months.
- Led a team of 7 Admissions Representatives, exceeding enrollment benchmarks.
- Launched Electrician and Construction programs in collaboration with academic leadership.
- Boosted lead-to-enrollment conversion by 12% through funnel optimization.
- Reduced training ramp-up time by 25% via onboarding redesign.
- Participated in student appeals and re-entry decisions while mentoring future leaders.
Regional Sales Director
Melaleuca Inc.
Idaho Falls
06.2018 - 06.2021
- Directed performance strategy for 400+ Marketing Executives across multiple U.S. regions.
- Exceeded annual enrollment targets by 15–20% through structured coaching and field engagement.
- Reduced onboarding time by 30% with scalable coaching and training frameworks.
- Maintained strong relationships with veteran leaders to promote consistency and results.
General Operations Manager
Modern Home
Ammon
02.2017 - 06.2018
- Launched new store including buildout, merchandising, staffing, and operations.
- Met 100% of performance goals in the store’s first quarter.
- Built local vendor relationships and coached sales/warehouse teams to boost efficiency.
Associate Dean of Admissions
Bryan University (ACCSC)
Tempe
02.2014 - 02.2017
- Managed admissions for 8 programs across online and ground campuses.
- Scaled team from 15 to 40; promoted an Admissions Manager and Trainer.
- Achieved year-over-year growth in admissions and revenue.
- Played key roles in accreditation transition (ACICS to ACCSC) and retention boards.
- Helped earn recognition as an 'AzCentral Top Company to Work For.'
Enrollment Manager / Advisor
University of Phoenix Online
Phoenix
12.2000 - 02.2014
- Managed 5 high-performing enrollment teams; exceeded targets 12 consecutive years.
- Mentored new Enrollment Managers and created a collaborative, accountable culture.
- Nominated for multiple initiatives tied to student experience and operational excellence.
Education
B.A. - Behavioral Science
Western International University
01.2013
Skills
- Team Leadership
- Coaching
- Accountability
- Operations Management
- Performance Development
- QA Process Design
- KPI Optimization
- Admissions Strategy
- Funnel Conversion
- Cross-Functional Collaboration
- CRM Tools
- BI Tools
- Salesforce
- Tableau
- Excel
- AI Integration
- Efficiency
- Staff Training
- Onboarding
- Retention
- Public Speaking
Volunteer Experience
- Youth Coach for Football, Baseball, and Volleyball (at-risk youth)
- Youth Group Mentor
- Husband, Father, and Friend
Timeline
Director of Client Services
Brightside Benefit
04.2022 - Current
Director of Admissions
Ancora Education (NCCER)
06.2021 - 04.2022
Regional Sales Director
Melaleuca Inc.
06.2018 - 06.2021
General Operations Manager
Modern Home
02.2017 - 06.2018
Associate Dean of Admissions
Bryan University (ACCSC)
02.2014 - 02.2017
Enrollment Manager / Advisor
University of Phoenix Online
12.2000 - 02.2014
B.A. - Behavioral Science
Western International University