Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jake Railey

Surprise,AZ

Summary

Dynamic Manager on Duty at Shielded Security, adept in staff management and operations management. Excelled in employee development, enhancing engagement and performance. Achieved notable customer satisfaction, ensuring repeat business through exceptional service. Skilled in addressing and resolving customer concerns with professionalism, fostering a positive company image.

Overview

2
2
years of professional experience

Work History

Manager on Duty

Shielded Security
02.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Arts - Psychology

University of Mississippi
University, MS
05-2026

High School Diploma -

Shadow Ridge High School
Surprise, AZ
05-2022

Skills

  • Industry awareness
  • Employee engagement
  • Staff management
  • Goal oriented
  • Operations management
  • Employee development

Languages

German
Limited Working
American sign language
Limited Working

Timeline

Manager on Duty

Shielded Security
02.2023 - Current

Bachelor of Arts - Psychology

University of Mississippi

High School Diploma -

Shadow Ridge High School

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Jake Railey