Jakub Eaglefire
Tucson
Summary
Life insurance agent seeks to bring sales and appointment setting skills to the solar industry. Hardworking and passionate individual who values sustainability and regenerating the planet. Years of customer service experience working from home and in the restaurant industry. Fast learner who operates with a high level of integrity. Poised to contribute to team success and achieve positive results.
Overview
12
12
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
04.2024 - 01.2025
- Serviced the veteran market by offering a final expense program tailored to fit their needs.
- Contacted 150-200 leads per day to set appointments and mastered rebuttals to overcome objections.
- Utilized a consultative sales approach in delivering zoom presentations to potential clients, generating interest and driving sales growth.
- Gathered referrals from clients to expand market reach.
- Participated in extensive coaching and training sessions to develop sales and communication skills.
- Retained existing clientele through regular follow-ups and policy adjustments as needed.
Customer Service Representative (Remote)
Foundever (Intuit Quickbooks Online)
12.2022 - 05.2024
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Upskilled to the Payroll department, the Payments department and finally the Accountant Care Group which assists accountants to serve their clients at the highest level.
- Utilized screenshare along with knowledge articles and tools to troubleshoot technical and bookkeeping issues in the Quickbooks software.
- Recommended upgrades to customers and educated on product benefits.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery and to actively resolve customer issues.
Restaurant Team Member
Choice Health Bar
07.2018 - 03.2020
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Created outstanding smoothies and acai bowls and prepared savory vegan meals.
- Answered phone calls, input phone orders and applied problem-solving skills to assist customers.
- Completed side tasks efficiently and effectively.
- Reliably attended every shift on time and smoothly filled in for other workers on busy and understaffed days.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked collaboratively with staff and always maintained positive and supportive environment.
Bartender, Cashier and Food Runner
Farm Burger
02.2016 - 06.2018
- Provided quality customer service working various positions in high-volume restaurant.
- Served long lines of customers as cashier and kept high degree of accuracy entering custom orders.
- Engaged customers in conversation while preparing drinks at bar and completing side work tasks.
- Maintained updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Received orders at full service bar and over phone.
- Communicated important details to staff to better serve customers.
- Trained and mentored new team members.
Server and Bartender
Cafe Gratitude
07.2013 - 11.2015
- Greeted customers and provided full service at tables and bar.
- Prepared cafe drinks, fresh juices and smoothies and poured wine and beer.
- Answered phones to input orders and field customer inquiries.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Engaged with amazing work culture which included "clearing process" before every shift to foster authenticity, community and connection.
- Trained new staff to perform with high efficiency straight out the gate.
Education
Bachelor of Science - Anthropology & Sociology
Elmira College
05.2009
Skills
- Appointment setting
- Sales presentations
- Consultative sales approach
- Referral generation
- Client follow-up
- Product knowledge
- Call center experience
- Customer relations
- Problem resolution
- Technical support
- Organized and precise
- High level of integrity
Timeline
Life Insurance Agent
American Income Life Insurance Company
04.2024 - 01.2025
Customer Service Representative (Remote)
Foundever (Intuit Quickbooks Online)
12.2022 - 05.2024
Restaurant Team Member
Choice Health Bar
07.2018 - 03.2020
Bartender, Cashier and Food Runner
Farm Burger
02.2016 - 06.2018
Server and Bartender
Cafe Gratitude
07.2013 - 11.2015
Bachelor of Science - Anthropology & Sociology
Elmira College
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