Jalal Huseynzade

Results-driven Product Owner with 7+ years in banking, adept at leveraging AI technologies to enhance product capabilities. Specializing in delivering innovative solutions, driving business growth, and leading cross-functional teams. Expertise in product vision, strategy, and execution, with a focus on efficiency and customer satisfaction. Skilled in managing complex projects and implementing data-driven strategies. Excellent in relationship-building, overcoming technical challenges, and promoting continuous improvement in product design and implementation.

• AI Virtual Assistant Development: Successfully launched the first AI-based virtual assistant for Azerbaijani language, significantly reducing operational costs.
• Sales Channel Optimization: Increased sales efficiency through data-driven strategies and improved customer acquisition and retention.
• CRM Implementation: Developed a customized CRM system that boosted sales team productivity and enhanced customer relationship management.
• Credit Request Preapproval System: Implemented a real-time preapproval system, expediting credit processing and enhancing customer experience.
• WhatsApp Bot Development: Spearheaded the creation of an automated system to generate credit leads and engage with customers, resulting in streamlined operations and heightened customer satisfaction.

• Orchestrated strategic product planning, lifecycle management, and comprehensive product roadmapping to drive innovation and market success
• Spearheaded requirements gathering, stakeholder management, and data-driven decision-making to ensure alignment with organizational goals and maximize business value
• Expertly utilized Scrum, Kanban, and agile project management techniques to facilitate efficient sprint planning and execution, fostering a culture of continuous improvement and adaptability
• Demonstrated proficiency in CRM systems, AI technologies, IVR, and driving business process improvement initiatives, leveraging technical acumen to optimize product performance and user experience
• Led cross-functional teams with a focus on collaboration, mentorship, and coaching, fostering a culture of accountability and excellence to achieve collective goals
• Applied customer journey mapping and user experience optimization strategies to enhance customer satisfaction, leveraging feedback analysis to drive product enhancements and improvements
• Employed analytical thinking and strategic problem-solving methodologies to identify challenges and innovate effective solutions, driving sustained business growth and competitive advantage
• Applied rigorous project planning, risk management, and execution methodologies to ensure on-time and on-budget delivery of initiatives, maximizing efficiency and minimizing project risks
• Demonstrated exceptional verbal and written communication skills, adeptly presenting complex concepts and negotiating with stakeholders to drive consensus and alignment

• AI Virtual Assistant Development, 01/01/24 - Present: Pioneered the creation of the first AI model for Azerbaijani language, revolutionizing customer service with speech-to-text and text-to-speech capabilities, and significantly reducing response times through autonomous issue resolution.
• Bank Card Delivery Establishment, 05/01/23 - 08/01/23: Implemented a direct bank card delivery system, enhancing customer convenience and security while optimizing card issuance processes for improved reliability.
• CRM Development for Bank Sales Team, 04/01/22 - 01/01/24: Engineered a customized CRM system to streamline lead management and sales tracking, boosting sales team productivity by 30% through enhanced customer relationship management.
• Real-Time Preapproval System Implementation for Credit Requests, 10/01/23 - 01/01/24: Developed and implemented a preapproval system utilizing advanced algorithms for instant creditworthiness assessment, reducing credit processing times and elevating customer experience.
• WhatsApp Bot Development for a Bank, 01/01/19 - 04/01/19: Automated lead generation processes, drastically reducing customer wait times from 2 hours to just 15 minutes and significantly enhancing operational efficiency.