Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer Experience
Web
Key projects
Volunteer Experience
Web
Key projects
Volunteer Experience
Generic
JALALA GULIYEVA

JALALA GULIYEVA

Summary

Project Management professional with 4+ years of experience supporting large-scale international events, digital projects, and workforce operations. Proven track record in stakeholder coordination, project administration, KPI monitoring, volunteer workforce management, and cross-functional team collaboration. Experienced in delivering projects for COP29, Formula 1 Azerbaijan Grand Prix, FIDE World Cup, and World Urban Forum 13. Currently expanding expertise in Agile, PMP methodologies, and AI-driven project management solutions.

Overview

4
4
years of professional experience

Work History

Management System Department - Call Center Lead

WUF13 Azerbaijan Operations Company
Baku, Azerbaijan
11.2025 - 06.2026
  • Led the setup and operational launch of the call center in cooperation with the IT team.
  • Participated in the design and implementation of a telephony system adapted to business and service needs.
  • Defined functional requirements for call routing, queues, and reporting together with IT specialists.
  • Managed daily operations of a call center team supporting WUF13 activities, handling over 15,500 inbound and outbound calls while monitoring service KPIs to maintain operational performance.
  • Prepared operational reports and tracked volunteer and call center performance metrics, contributing to data-driven decision-making throughout the project lifecycle.
  • Improved incident handling and service workflows.
  • Supported volunteer recruitment, onboarding, and communication processes for a pool of 16,000 registered volunteers, contributing to the successful participation of 2,500 volunteers during the event.

Project Manager

ELSEO MMC
Baku, Azerbaijan
04.2025 - 10.2025
  • Managed a portfolio of 12+ client websites and 10+ internal company websites, overseeing project execution from planning through delivery.
  • Managed full-cycle digital and SEO projects, overseeing scope, planning, and delivery via Trello, TickTick, Bitrix24, and Kvadrat.
  • Participated in client onboarding processes, including project intake, requirements gathering, stakeholder communication, and transition of new websites into active project workflows.
  • Coordinated cross-functional teams of SEO specialists, content creators, developers, and designers to ensure timely delivery and alignment with client objectives.
  • Maintained project documentation, prepared reports, managed internal records, and supported document control processes to ensure accuracy and transparency across projects.
  • Monitored project progress in Looker Studio, tracked KPIs, managed priorities, and facilitated communication between stakeholders and delivery teams.
  • Streamlined reporting and workflow processes, improving project visibility and operational efficiency.
  • Supported SEO strategy implementation, website optimization initiatives, and performance tracking across multiple digital projects simultaneously.
  • Partnered with designers to create and maintain B2B commercial offer packages in Figma, translating client requirements into clear, structured service proposals and supporting the sales and onboarding process.

Workforce Training and Communications Sector Operator (Assistant)

COP29 Azerbaijan Operations Company
05.2024 - 12.2024
  • Supported Workforce planning and volunteer operations for COP29 Azerbaijan, coordinating communications, simulations and operational readiness activities across volunteer groups.
  • In addition to the main work, simulations of the process were carried out and in these simulations we managed both the volunteers and the process.
  • During the event, the task was set to control and resolve problems during check-in process, participation of volunteers and employees of the Blue Zone - UNFCCC and Green Zone - Local Pavilion.

Database Junior Specialist

Caspian Event Organisers LLC
01.2024 - 05.2024
  • Managed and maintained CRM databases, ensuring accurate records of clients, exhibitors, partners, and event participants.
  • Supported the planning and operational coordination of large-scale exhibitions by maintaining event-related data and administrative workflows.
  • Created and formatted HTML email campaigns in QPan to support marketing, event promotion, and stakeholder communications.
  • Processed attendee registrations and coordinated VIP guest reception during exhibitions, contributing to smooth event operations.
  • Assisted in data reporting, database organization, and communication management to support event execution and customer engagement.

InfoDesk and Venue Coordinator

FIDE World Cup 2023
07.2023 - 08.2023
  • Worked closely with international chess players, including Grandmasters and International Masters, providing tournament-related support and information.
  • Coordinated player arrivals, departures, and logistics throughout the competition lifecycle.
  • Supported operations during the opening ceremony of the FIDE World Cup 2023 and FIDE Women's World Cup 2023 at the Congress Center.
  • Assisted with venue coordination, attendee guidance, and crowd management to ensure smooth event execution.
  • Managed spectator services and monitored visitor flow throughout the tournament.
  • Provided administrative, coordination, and project support to FIDE and the Azerbaijan Chess Federation.

Workforce Team Member

Baku City Circuit
11.2022 - 05.2023
  • Collected, verified, and maintained volunteer records, ensuring data accuracy within the volunteer management database.
  • Supported the delivery of volunteer onboarding, General Training, and Role-Specific Training programs, while coordinating participant data and candidate selection processes.
  • Assisted in organizing Learning & Development initiatives, including skills development workshops, knowledge-sharing sessions, and engagement activities for volunteers.
  • Worked within the Workforce team to coordinate volunteer operations during the race, monitor staff check-in processes, and resolve operational issues across multiple shifts.
  • Supported the coordination of large-scale volunteer activities, including the Volunteer Parade involving over 100 volunteers during the Pit Lane Walk.
  • Contributed to the successful delivery of Formula 1 and other major sporting events by supporting venue operations, crowd management, and volunteer coordination.

Grandstand Team Member

Baku City Circuit
05.2022 - 06.2022
  • Supported Spectator Services operations during the event, assisting with grandstand management and coordinating volunteer activities to ensure a positive visitor experience.
  • Assisted with crowd flow management during the Pit Lane Walk, providing guidance and support to spectators in designated areas.
  • Contributed to the successful delivery of Formula 1 driver autograph sessions by supporting attendee coordination and event operations.
  • Provided spectator services support during the autograph session hosted by the Red Bull Racing team, helping ensure smooth guest engagement and crowd management.

Internship

BIR Könüllü
07.2021 - 10.2021
  • Assisted in organizing and delivering local events, including Learning & Development programs, scientific competitions, and team-building activities as part of the “BIR Könüllü” project management team.
  • Contributed to project planning and the development of new volunteer initiatives in collaboration with cross-functional teams.
  • Supported the delivery of the Teacher Employment Examination (MIQ), overseeing waiting room operations, assisting examination processes, and coordinating volunteer activities to ensure smooth event execution.

Education

Master - Business Administration, Project Management

Azerbaijan State University of Economics
Baku, Azerbaijan
06-2024

Bachelor - Biomedical technology engineering

Azerbaijan State Oil And Industry University
Baku, Azerbaijan
06-2022

Skills

Project Management

  • Project Planning
  • Stakeholder Management
  • Risk Tracking
  • KPI Monitoring
  • Agile Methodologies
  • Process Improvement
  • System analysis

Operations

  • Workforce Management
  • Volunteer Management
  • Event Operations
  • Crowd Management

Tools

  • Trello
  • Bitrix24
  • Looker Studio
  • MS Excel
  • MS PowerPoint
  • 1C CRM
  • 3CX

Certification

  • LTC lab - Project Management
  • Google - Foundations of Project Management
  • Google – Project Initiation: Starting a Successful Project
  • Linkedin Learning – Complex Project Tips and Tricks
  • Linkedin Learning – Project Management Skills for Leaders
  • Linkedin Learning – Project Leadership
  • Coursera Project Network - Agile Project: Product Prototype Touchpoint Analysis in Miro
  • Coursera Project Network - Get started with Jira
  • Coursera Project Network – Getting Started with Azure DevOps Boards

Languages

Azerbaijan
First Language
Russian
Proficient (C2)
C2
English
Intermediate (B1)
B1

Timeline

Management System Department - Call Center Lead

WUF13 Azerbaijan Operations Company
11.2025 - 06.2026

Project Manager

ELSEO MMC
04.2025 - 10.2025

Workforce Training and Communications Sector Operator (Assistant)

COP29 Azerbaijan Operations Company
05.2024 - 12.2024

Database Junior Specialist

Caspian Event Organisers LLC
01.2024 - 05.2024

InfoDesk and Venue Coordinator

FIDE World Cup 2023
07.2023 - 08.2023

Workforce Team Member

Baku City Circuit
11.2022 - 05.2023

Grandstand Team Member

Baku City Circuit
05.2022 - 06.2022

Internship

BIR Könüllü
07.2021 - 10.2021

Master - Business Administration, Project Management

Azerbaijan State University of Economics

Bachelor - Biomedical technology engineering

Azerbaijan State Oil And Industry University

Volunteer Experience

Fire & Rescue Marshal (Volunteer) | Formula 1 Azerbaijan Grand Prix, Baku

  • Served as a Fire & Rescue Marshal volunteer during the Formula 1 Azerbaijan Grand Prix, operating within an organized event safety structure.
  • Followed established safety procedures and supported on-ground event safety operations in a high-security, high-attendance international sporting environment.
  • Assisted official event safety teams by performing assigned duties related to crowd safety awareness and emergency preparedness during live event operations.

Web

https://www.linkedin.com/in/jalalaguliyeva

Key projects

  • World Urban Forum 13
  • SEO & Digital Transformation Projects (ELSEO)
  • COP29 Azerbaijan
  • Formula 1 Azerbaijan Grand Prix
  • FIDE World Cup 2023

Volunteer Experience

Fire & Rescue Marshal (Volunteer) | Formula 1 Azerbaijan Grand Prix, Baku

  • Served as a Fire & Rescue Marshal volunteer during the Formula 1 Azerbaijan Grand Prix, operating within an organized event safety structure.
  • Followed established safety procedures and supported on-ground event safety operations in a high-security, high-attendance international sporting environment.
  • Assisted official event safety teams by performing assigned duties related to crowd safety awareness and emergency preparedness during live event operations.

Web

https://www.linkedin.com/in/jalalaguliyeva

Key projects

  • World Urban Forum 13
  • SEO & Digital Transformation Projects (ELSEO)
  • COP29 Azerbaijan
  • Formula 1 Azerbaijan Grand Prix
  • FIDE World Cup 2023

Volunteer Experience

Fire & Rescue Marshal (Volunteer) | Formula 1 Azerbaijan Grand Prix, Baku

  • Served as a Fire & Rescue Marshal volunteer during the Formula 1 Azerbaijan Grand Prix, operating within an organized event safety structure.
  • Followed established safety procedures and supported on-ground event safety operations in a high-security, high-attendance international sporting environment.
  • Assisted official event safety teams by performing assigned duties related to crowd safety awareness and emergency preparedness during live event operations.
JALALA GULIYEVA