Jalen Johnson
Phoenix
Summary
Served as a customer service officer with extensive experience in high-demand settings, including call centers and logistics operations.
Overview
7
7
years of professional experience
Work History
Collections Coordinator II
Global Lending Services LLC
05.2025 - Current
- Managed collections processes, ensuring timely follow-up on outstanding accounts.
- Analyzed delinquent accounts to develop tailored collection strategies.
- Coordinated communication between customers and internal departments for account resolution.
- Implemented process improvements that enhanced accuracy of account tracking systems.
Customer Service Specialist
Grainger
07.2022 - 09.2024
- Facilitated customer support for industrial products and supply requirements.
- Inbound calls from account holders setting up credit lines and paying bills.
- Taking order from account holders and guests
Transportation Specialist
Modivcare
02.2020 - 07.2022
- Dispatch drivers to transport medical patients to and from medical appointments.
- Review driver logs.
- Appointment setting for medical patients needing transportation.
- Respond to client feedback and/or complaints.
Customer Service Representative
Consumer Cellular
01.2019 - 02.2020
- Managed inbound call operations to address customer and guest inquiries regarding available services.
- Delivered comprehensive product information to customers regarding new and upcoming offerings.
- Facilitated technical troubleshooting for customers to enhance user experience.
- Facilitated secure payment processing for invoicing and new product/service acquisitions.
Education
Dental Assistant -
U.E.I College
Phoenix, AZ10.2021
High School Diploma - undefined
Peoria Accelerated HS
Peoria, AZ06.2014
Skills
- Utilized Microsoft platforms effectively to streamline operations and improve workflow
- Ensured accuracy and precision in work processes to enhance overall quality
- Utilized data-centric approaches to enhance operational efficiency
- Developed comprehensive understanding of digital tools to support efficient workflow and communication
ADDRESS
- 8931 W. Windsor Avenue
- Phoenix, AZ 85037
PHONE
480-943-4414
Jalendenai1229@gmail.com
Timeline
Collections Coordinator II
Global Lending Services LLC
05.2025 - Current
Customer Service Specialist
Grainger
07.2022 - 09.2024
Transportation Specialist
Modivcare
02.2020 - 07.2022
Customer Service Representative
Consumer Cellular
01.2019 - 02.2020
High School Diploma - undefined
Peoria Accelerated HS
Dental Assistant -
U.E.I College