Jalya Gadymova
Baku
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
OKI
05.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Sales Assistant
Larus
09.2021 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales Assistant
Zara
11.2021 - 09.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Business Development Specialist
Menzer Hajiyeva
03.2023 - Current
- Conducted regular meetings with B2B and B2C clients to build positive and productive relationships.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Boosted sales 30% in 6 month with development of positive customer relationships.
- Expanded business through effective network development, identifying new, and prospective clients.
Boutique Administrator
Menzer Hajiyeva
03.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science - Biomedical Engineering Technologies
ASOIU
Baku,Azerbaijan06.2023
Skills
- Corrective Actions
- Providing Feedback
- Customer Service and Assistance
- Community Organization
- Developing Marketing Collateral
- Business-to-Customer Expertise
- Product Knowledge
volleyball,chess,visual merchandising
Gold medal in the women 's regional Chess championship
First place in the junior chess championship
Gold cup in the women's volleyball competition
Languages
Azerbaijani, Russian
Native language
English
Intermediate
B1
Timeline
Business Development Specialist
Menzer Hajiyeva
03.2023 - Current
Boutique Administrator
Menzer Hajiyeva
03.2023 - Current
Sales Assistant
Zara
11.2021 - 09.2022
Sales Assistant
Larus
09.2021 - 10.2021
Front Desk Receptionist
OKI
05.2021 - 08.2021
Bachelor of Science - Biomedical Engineering Technologies
ASOIU
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