Jamal Anderson
Tempe
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
9
9
years of professional experience
Work History
Drywall Installer
Gibson Drywall Llc
12.2019 - Current
- Completed installation of drywall sheets on commercial and residential properties.
- Finished and trimmed drywall with professional-level quality.
- Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Escalation Specialist
Iqor Holdings Inc
11.2015 - 11.2019
- Exhibited high energy and professionalism when dealing with clients and staff
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity..
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
GED -
Maricopa Skill Center
2005
Skills
- Critical Thinking
- Attention to Detail
- Conflict Resolution
- Decision Making
- Multitasking Abilities
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Patient and Empathetic
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
Timeline
Drywall Installer
Gibson Drywall Llc
12.2019 - Current
Escalation Specialist
Iqor Holdings Inc
11.2015 - 11.2019
GED -
Maricopa Skill Center
Similar Profiles
Lora AppletonLora Appleton
Commercial Analyst at Gibson Energy, LLCCommercial Analyst at Gibson Energy, LLC
Riley GibsonRiley Gibson
Tractor Operator at Gibson Lime Service LLCTractor Operator at Gibson Lime Service LLC
Jaremiah Palmer KirtdollJaremiah Palmer Kirtdoll
Carpenter Apprentice at Gibson-Lewis LLCCarpenter Apprentice at Gibson-Lewis LLC
Navtesh ChaudharyNavtesh Chaudhary
Undergraduate Laboratory Assistant at Arizona Center for Algae Technology and InnovationUndergraduate Laboratory Assistant at Arizona Center for Algae Technology and Innovation
Camila BeraCamila Bera
Server at Chili's RestaurantServer at Chili's Restaurant