Jamaleideen Hassan
Phoenix
Summary
Proven Security Officer with a track record of enhancing facility safety and customer satisfaction at Allied Universal Security Services. Skilled in incident reporting and maintaining a welcoming atmosphere, demonstrated flexibility and professionalism across roles. Excelled in report writing and effective communication, significantly improving operational efficiency and client trust.
Overview
24
24
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2024 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Uber Partner
Uber
11.2013 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Dorm Assistant
Favorite Staffing
01.2019 - 10.2019
- Coordinated security for program activities and supervised labor crews in various areas around facility.
- Assisted in the successful move-in process for hundreds of new residents each semester.
- Conducted regular safety checks to maintain compliance with university housing standards.
- Collaborated with fellow Dorm Assistants to ensure consistent support for all residents.
Driver
Minnesota International Medicine
04.2016 - 08.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Cashier
HOLY LAND
02.2000 - 04.2004
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
No Degree - Criminal Justice
POLICE ACADEMY
KHARTOM SUDAN05.1991
High School Diploma -
KOSTY ALGOZ
SUDAN KARTOM01.1989
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
ENGLLISH ARABIC SPEAKIN WRITING
I AM SPEAK ARABIC AND END ENGLISH
Additional Information
IMA WORK SECURITY OFFICER AT TCMS FEDERAL SITE AT PHOENIX ARIZONA
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Security Officer
Allied Universal Security Services
03.2024 - Current
Dorm Assistant
Favorite Staffing
01.2019 - 10.2019
Driver
Minnesota International Medicine
04.2016 - 08.2017
Uber Partner
Uber
11.2013 - Current
Customer Service Cashier
HOLY LAND
02.2000 - 04.2004
No Degree - Criminal Justice
POLICE ACADEMY
High School Diploma -
KOSTY ALGOZ
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