Jamar Fisher
Surprise
Summary
Results-driven professional with over 10 years of experience in fraud investigation and risk management. Skilled in gathering critical evidence and resolving complex compliance issues, contributing to a more ethical banking environment and enhanced customer trust.
Overview
10
10
years of professional experience
Work History
Investigator- Conduct Management
Wells Fargo
Phoenix, AZ
08.2022 - 08.2025
- Independently researched and conducted thorough investigations into customer complaints and fraud claims.
- Gathered evidence for complex internal investigations surrounding employee theft, fraud falsification, customer account fraud, employee discrimination and code of ethics violations in a timely manner.
- Extensive knowledge in identifying financial regulation violations such as ADA, Fair Credit Reporting Act, Fair Lending & Servicing, Reg Z- Truth in Lending, SCRA, UDAAP, BSA, and Elderly abuse in relation to credit lending deposit accounts.
Research/Remediation Analyst- Executive Office
Wells Fargo
Phoenix, AZ
01.2018 - 08.2022
- Gathered evidence for the most complex unethical complaints involving employee fraud and theft for consumer credit cards.
- Researched and resolved complex, unethical, and/or high profile complaints by consumers, management, or the chain of command and used advanced problem solving skills to resolve them.
- Partnered with a select group of individuals to beta test ongoing updates of the Enterprise Complaints Management Office for Credit Card Case Management Office. This included creating mock cases and looking for pain points, and conducted comprehensive reviews on the system itself.
Research/Remediation Rep 3- Customer Care
Wells Fargo
Phoenix, AZ
01.2016 - 01.2018
- Independently respond to the most high profile and complex escalated customer complaints regarding regulation violations, and unethical bank behavior and tracked them in an internal tracking database.
- Part of a group of individuals who were specifically trained on handling, researching, responding to customer complaints in the Jabbari vs Wells Fargo lawsuit filed in 2015.
- Assisted with training for Credit Card Customer Care for new hires, as well as side by side training in assisting for responding to the customer complaints.
Education
High School Diploma -
Sandra Day O'Connor
Phoenix, AZSkills
- Certified in Lending Compliance and Compliance and Regulatory Management by the American Bankers Association
- 7 years Risk Management Experience
- 7 years Regulatory Experience
- 10 years Fraud Experience
- 12 years Consumer Lending Services Experience
Timeline
Investigator- Conduct Management
Wells Fargo
08.2022 - 08.2025
Research/Remediation Analyst- Executive Office
Wells Fargo
01.2018 - 08.2022
Research/Remediation Rep 3- Customer Care
Wells Fargo
01.2016 - 01.2018
High School Diploma -
Sandra Day O'Connor