Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jameela Abdurrab

Mesa

Summary

Experienced professional dedicated to delivering exceptional customer service, proficient in identifying customer needs, resolving concerns, and cultivating positive relationships. Committed to optimizing operational procedures to enhance satisfaction. Valued team member dedicated to exceeding expectations. Professional phone support specialist with strong communication and problem-solving skills, adept at navigating complex inquiries while maintaining focus on customer satisfaction. Known for effective teamwork and adaptability to changing demands. Skilled in multi-tasking, active listening, and providing solutions.

Overview

19
19
years of professional experience

Work History

Phone Agent/ SUFS

Sutherland Global Services
10.2024 - 05.2025
  • Assisted customers with inquiries and concerns regarding their accounts and scholarships.
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Monitored call quality metrics to ensure adherence to performance standards and best practices.
  • Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.

Regulatory Response/Airbnb

Sutherland Global Services
01.2018 - 10.2024
  • Assisted customers with inquiries regarding reservations, and concerns regarding their guests, hosts, or accounts.
  • Managed a high volume of incoming emails, demanding excellent written communication skills.
  • Ensuring all questions are investigated and answered entirely via email.
  • Handled customer complaints and escalated issues according to procedures. Assisted customers in troubleshooting issues and providing detailed instructions on how to use products or services.

Warehouse Worker

Lloyd Lane temp Service
07.2016 - 04.2017


  • Coordinated shipping and receiving processes to maintain accurate inventory levels and timely deliveries
  • Assisted in maintaining cleanliness and organization of workspace, promoting a safe working environment
  • Performed quality checks on incoming and outgoing shipments, ensuring compliance with safety standards.
  • Collaborated with team members to optimize workflow processes and minimize downtime.
  • Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.

Fraud Prevention Specialist

TELUS International
09.2015 - 06.2016
  • Navigated multiple software applications simultaneously to efficiently manage customer inquiries and provide accurate information.
  • Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
  • Managed inbound and outbound calls, ensuring high-quality customer service and support.
  • Documented call details accurately in customer relationship management (CRM) systems.
  • Participated in ongoing training sessions to stay updated on industry trends, company policies, and product knowledge enhancements.
  • Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
  • Maintained detailed records of each interaction, documenting customer concerns and actions taken for future reference or analysis purposes.

Technical Support Representative

SITEL Operating Corporation
04.2014 - 09.2015


  • Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
  • Handled customer insurance claims.
  • Troubleshoot issues on device-specific problems, network performance, and internet connectivity.
  • Provided technical assistance via phone, email, and chat support channels.
  • Documented customer interactions and solutions in ticketing system for future reference.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Greeter/Scanner/Model

24 Seven
08.2013 - 04.2014
  • Modeled merchandise.
  • Retained knowledge of promotions, products and services for informative customer advice.
  • Greeted customers warmly, creating welcoming environment to enhance guest experience.
  • Managed check-in process, ensuring efficient flow of guests during peak hours.
  • Answered customer questions and pointed individuals in right directions.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Acted as first point of contact for visiting clients and customers.

Promoter/Host

City Club LLC
07.2012 - 10.2012
  • Advertised the night club, served customers, and hosted small groups.
  • Developed strong communication skills while working as a Promoter in a fast-paced night life environment.
  • Developed and executed promotional strategies to enhance brand visibility and customer engagement.
  • Coordinated events and activities to drive foot traffic and increase sales opportunities.
  • Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
  • Increased event attendance by effectively promoting and marketing upcoming events through various channels.

Event Specialist

Advantage sales & Marketing
10.2010 - 06.2011
  • Advertising products, preparing/cooking food and sanitation.
  • Created detailed reports on event attendance numbers and post-event feedback from attendees.
  • Monitored inventory levels before each event to make sure adequate supplies were available throughout the duration of the event.
  • Oversaw display setup and breakdown for events and trade shows.

Cashier

Taco Bell
06.2009 - 10.2009
  • Prepared and served food items.
  • Operated a cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Utilized problem solving skills to effectively handle difficult situations.

Cashier/Organizer

Savers
05.2007 - 11.2007
  • Operated a cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Sorted through merchandise when assigned.
  • Accurately processed customer payments using cash or credit cards.

Cashier

Kentucky Fried Chicken
05.2006 - 11.2006
  • Operated a cash register and accurately processed payments, returns, and exchanges.
  • Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.

Education

No Degree - English

Pierce College
Woodland Hills, CA
09-2016

GED -

Hubb Center
Saint Paul, MN
06-2008

Skills

  • Coachable

  • Excellent communication skills

  • Money handling experience 10 years

  • Attentive to time schedules

  • Telephone etiquette

  • CRM software

  • Inquiry response

  • Call center

  • Microsoft Word 10 years

  • Ability to research and use processes properly

  • Typing speed 60 WPM

  • Verbal and written communication

Timeline

Phone Agent/ SUFS

Sutherland Global Services
10.2024 - 05.2025

Regulatory Response/Airbnb

Sutherland Global Services
01.2018 - 10.2024

Warehouse Worker

Lloyd Lane temp Service
07.2016 - 04.2017

Fraud Prevention Specialist

TELUS International
09.2015 - 06.2016

Technical Support Representative

SITEL Operating Corporation
04.2014 - 09.2015

Greeter/Scanner/Model

24 Seven
08.2013 - 04.2014

Promoter/Host

City Club LLC
07.2012 - 10.2012

Event Specialist

Advantage sales & Marketing
10.2010 - 06.2011

Cashier

Taco Bell
06.2009 - 10.2009

Cashier/Organizer

Savers
05.2007 - 11.2007

Cashier

Kentucky Fried Chicken
05.2006 - 11.2006

No Degree - English

Pierce College

GED -

Hubb Center

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Jameela Abdurrab