Summary
Overview
Work History
Education
Skills
Timeline
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James Alexander

Phoenix

Summary

Accomplished Phoenix Market Manager at Odorzx, adept in CRM management and strategic planning, significantly increased market share by capitalizing on trends and enhancing operational efficiency. Demonstrated expertise in fostering client relations and driving sales operations, leading to notable achievements in customer satisfaction and brand awareness. Skilled in both team leadership and analytical assessment, consistently exceeding sales goals through innovative strategies.

Overview

15
15
years of professional experience

Work History

Phoenix Market Manager

Odorzx
09.2024 - Current
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
  • Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
  • Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.

Assistant Fleet Manager

Dealers Auto Auction of the Southwest
02.2022 - 09.2024
  • Managed driver schedules effectively, ensuring adequate coverage while minimizing overtime expenses within the department.
  • Conducted regular audits of fleet assets, ensuring compliance with regulatory requirements and company policies.
  • Improved fleet efficiency by implementing effective maintenance plans and schedules.
  • Streamlined operations, coordinating with drivers and dispatchers to ensure timely deliveries and optimal customer service.
  • Played a key role in the successful integration of newly acquired vehicles into the existing fleet management system.
  • Played an instrumental role in selecting appropriate vehicles based on specific job requirements, maximizing productivity across various tasks.

Assistant Detail Manager

Dealers Auto Auction of the South West
05.2017 - 02.2022
  • Developed and implemented effective training programs for new hires to enhance their skills and knowledge in auto detailing.
  • Conducted regular quality checks on completed jobs, ensuring customer expectations were met or exceeded consistently.
  • Increased efficiency by establishing standard operating procedures for all aspects of the auto detailing process.
  • Achieved year-over-year growth in revenue through marketing efforts targeting local businesses and car dealerships.
  • Developed a strong team culture through regular staff meetings, performance reviews, and team-building activities that ultimately led to increased employee morale and productivity.
  • Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.

Assistant Nightcrew Manager

Frys Super Market
07.2010 - 03.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Bachelor Of Journalism - Journalism And Mass Communication

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
04.2009

Skills

  • New product launch
  • Client relations
  • Sales operations
  • CRM management
  • Promotional planning
  • Strategic planning
  • Pricing strategy
  • Schedule coordination

Timeline

Phoenix Market Manager

Odorzx
09.2024 - Current

Assistant Fleet Manager

Dealers Auto Auction of the Southwest
02.2022 - 09.2024

Assistant Detail Manager

Dealers Auto Auction of the South West
05.2017 - 02.2022

Assistant Nightcrew Manager

Frys Super Market
07.2010 - 03.2015

Bachelor Of Journalism - Journalism And Mass Communication

Maricopa Community Colleges, South Mountain Community College

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