JAMES AVISE
Summary
Dependable with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Uber Eats
07.2018 - Current
- Delivery of ordered goods
- Order pick ups
- Time management
- Driving to multiple locations
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
General Manager
The Habit
10.2022 - 01.2024
- Scheduling, Inventory, 3 Food orders a week
- Hiring, Employee conflict resolutions, Scheduling
- Guest relations, Front and Back of the house Maintenance, Customer service resolution
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Restaurant Manager
Wendy's
11.2019 - 07.2022
- Nightly Deposits, Scheduling, hiring, training, Daily inventory
- Food temp and equipment inspections, Guest relations, Guest reviews
- Weekly manager meetings, Food prep, Guest satisfaction
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Server/Bartender
Bj's Brewery
03.2017 - 03.2019
- Greeting Guests, Accurate Order taking, Delivery of food and drink
- Menu memorization, Drink recipe knowledge, area clean up, food running
- Running side work, New employee training, Stocking the bar, Liquor orders
- Stocking the bar
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Senior Restaurant Manager
Disneyland Resort: Cocina Cucamonga
08.2014 - 02.2017
- Established strong rapport with local community organizations through participation in events and promotions.
- Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
- Increased customer satisfaction by implementing new service protocols and staff training programs.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Fostered an inclusive work environment where all employees felt valued as part of the team.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
Education
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2003
High School Diploma -
Red Mountain High School
Mesa, Az05-2001
Skills
- Customer service
- Management
- Training
- Organization
- Shift scheduling
- Microsoft Excel
- Word Doc
- Inventory taking
- Guest interaction
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Punctual and reliable
Timeline
General Manager
The Habit
10.2022 - 01.2024
Restaurant Manager
Wendy's
11.2019 - 07.2022
Delivery Driver
Uber Eats
07.2018 - Current
Server/Bartender
Bj's Brewery
03.2017 - 03.2019
Senior Restaurant Manager
Disneyland Resort: Cocina Cucamonga
08.2014 - 02.2017
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Red Mountain High School