James Broy
Licensed Insurance Agent
Tucson,AZ
Summary
Experienced licensed insurance professional with a proven track record of problem-solving and a proactive approach to tackling new challenges. Recognized for adaptability, creativity, and a results-oriented mindset. Consistently delivers impactful solutions, committed to making meaningful contributions and providing exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Representative
GEICO
Tucson, Arizona
08.2025 - Current
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated clients on insurance options.
- Enhanced customer satisfaction by providing accurate and timely insurance policy information.
- Resolve complex customer issues by analyzing policy terms, coordinating with claims and underwriting teams, and recommending appropriate solutions to minimize escalations.
- Demonstrate strong problem-solving and communication skills to de-escalate concerns and maintain customer satisfaction.
Concierge Performance Associate
Sedgwick Repair Solutions
Tucson, Arizona
10.2023 - 08.2025
- Managed high-volume inbound and outbound communications with policyholders and vendors via phone and email, delivering timely, professional responses.
- Processed assignments by verifying policy coverage and required documentation, ensuring accurate routing and minimizing rework.
- Coordinated dispatch of vetted contractors across multiple trades and scheduled repairs to meet client and policyholder expectations.
- Prioritized tasks to meet service-level targets while maintaining attention to detail and productivity in a fast-paced environment.
Content Moderator
Alorica
Tucson, AZ
04.2020 - 10.2023
- Applied platform policies to review user-generated content, ensuring consistent enforcement of community guidelines and compliance standards.
- Exercised sound judgment to moderate diverse content types, contributing to a safer, more positive online community experience.
- Identified patterns of abusive behavior and escalated actionable trends to stakeholders, proactively reducing harmful content.
- Maintained high accuracy in content classification and flagging, supporting platform quality assurance and user trust.
Customer Care Representative
VXI Global
Tucson, AZ
08.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction while maintain exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Education
Diploma -
Cibola High School
Yuma, AZ05.2010
Skills
- Customer Service Expertise
- Computer Literacy
- Efficiency Driven
- Adaptability
- Time Management
- Creative Problem Solving
- Telephone Ettiquette
Certification
Licensed Insurance Producer - November 2025 to June 2029
Timeline
Licensed Insurance Producer - November 2025 to June 2029
11-2025
Licensed Insurance Representative
GEICO
08.2025 - Current
Concierge Performance Associate
Sedgwick Repair Solutions
10.2023 - 08.2025
Content Moderator
Alorica
04.2020 - 10.2023
Customer Care Representative
VXI Global
08.2019 - 04.2020
Diploma -
Cibola High School