James Caicedo Jr

Resourceful and customer-focused professional with proven experience in remote customer service, sales, and project coordination. Skilled in managing high volumes of inbound and outbound calls, resolving issues efficiently, and delivering tailored solutions that drive customer satisfaction and business results. Demonstrates strong communication, active listening, and objection-handling abilities to support both service and sales goals. Experienced in coordinating multi-party projects, scheduling within service level agreements (SLAs), and ensuring compliance through accurate documentation in CRM systems like Salesforce and proprietary tools. Thrives in fast-paced, evolving environments with a proactive approach to problem-solving, process improvement, and cross-functional collaboration.