James Franco
Flight Attendant
Florence
Summary
Energetic and highly skilled Flight Attendant offering over 11 years of domestic and international commercial airline experience. Eager to contribute to team success through hard work, attention to detail and excellent customer service skills. Clear understanding of emergency procedures, and safety protocol. Motivated to learn, grow and excel in airline industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cashier/Food Service Worker
Compass Group
7 2022 - Current
- Enters orders accurately into POS device; accepts cash and charge payments
- Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area
- Maintains sanitation and orderliness of all equipment, supplies and utensils
- Ensures proper food preparation by using approved recipes and following prescribed production standards
- Keeps display equipment clean and free of debris during meal service
- Greets customers courteously and interacts in a manner to ensure customer satisfaction
- Relays relevant concerns from customers to supervisors
- Serves customers quickly and efficiently, and prevents delays in serving lines
- Demonstrates a complete understanding of daily menu items and accurately explains them to customers
- Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process
- Ensures all display foods are merchandised attractively per standards
- Serves food neatly and attractively per standard.
Flight Attendant
Southwest Airlines
11.2021 - 04.2022
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Followed safety, passenger and supply pre-flight checklists
- Instructed passengers on safety and emergency procedures and answered questions related to flight
- Prepared for takeoff and landing sitting in correct brace position on jumpseat
- Served beverages and food items and provided key information about offerings to passengers during flights
- Collected passenger trash during and after flights
- Conducted periodic trips through cabin to monitor passenger comfort.
Dietary Aide
The Springs Health and Rehabilitation Center
07.2020 - 12.2021
- Quickly and accurately served specific meals to patients with special dietary need
- Maintained strict levels of cleanliness for tables, floors and prep areas in 106 person residence
- Assessed individual nutritional risk and status by interviewing patients and family members
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Dietary Aide/Cook
Crestwood Behavioral Health
07.2019 - 07.2020
- Assisted Chef with meal prep for 268 daily meals, snacks and beverages
- Served specific meals to patients with special dietary needs
- Complied with health and sanitation practices and procedures
- Washed and sterilized plates, cups, utensils, serving tools and cooking equipment
- Verified invoices against delivered merchandise to check shipment accuracy
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Barista
Espresso Chauffeur
04.2018 - 07.2019
- Greeted guests with a pleasant smile and superior customer service
- Maintained calm demeanor during high-volume periods
- Described menu items to customers and suggested products
- Prepared hot and cold beverages specifically coffee, espresso drinks, blended coffees and teas
- Provided highest standards of conduct and service
- Resolved customer disputes with tact and professionalism
- Catered Corporate events, weddings, graduations, home owners associations and private parties.
Flight Attendant
United Airlines
04.2007 - 04.2018
- Inspected interior of aircraft prior to, during, and after flights to ensure emergency equipment was properly stowed
- Followed pre-flight checklists
- Pleasantly greeted passengers with a smile as they entered the aircraft
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Prepare and serve multiple meals and beverages
- Provided reassurance and comfort to passengers during turbulence and delays
- Dealt with mechanical and passenger medical emergencies according to policy and procedure protocol
- Ensured that prompt communications were distributed between the flight deck and flight attendants
- Adhered to compliance of all FAA regulations
- Successfully completed yearly CQ training in customer service, emergency door evacuations, safety and security procedures to remain current on new requirements and procedures
- Responded to disruptive passengers and resolved issues using communication skills and conflict resolution techniques.
Inflight Training Instructor-Evaluator
United Airlines
08.2009 - 12.2013
- Observed, documented and provided feedback on individual actions, behaviors and verbal responses on emergency door evacuation drills
- Coached and provided leadership, direction, and motivation to trainees
- Trained 25% of flight attendants on FAA mandated curriculum including oral and written exams
- Demonstrated interactive learning media to increase student understanding of course materials.
Customer Service Supervisor
Macy's
12.2006 - 03.2007
- Answered customer requests with friendly, knowledgeable service and support
- Executed outbound calls to existing customer base resulting in 12% increase in sales
- Offered exceptional customer service to differentiate and promote the company brand
- Served as liaison between customers, store personnel and various store departments
- Guaranteed positive customer experiences and resolved all customer complaints
- Trained new employees on company customer service policies and service level standards
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Education
Certification - Foods, Nutrition, And Wellness Studies
Central Arizona College
Coolidge, AZ 05.2001 -
High school diploma - undefined
El Rancho High School
Pico Rivera, CASkills
- Team Player
- Time Management
- Adaptable and Flexibility
- Conflict Resolution
- Leadership
- Attention to detail
- Management
- Customer Service
- Customer Service Skills
- Serving
- Sales
- Dependable
Certification
Arizona Food Handlers Card, 128g10-j5e5ek8, www.statefoodsafety.com/verify, 05/16/22, 05/16/25
Assessments
- Workplace English, Expert, 06/01/19
- Work style: Reliability, Proficient, 05/01/22
- Food safety, Highly Proficient, 01/01/23
Timeline
Flight Attendant
Southwest Airlines
11.2021 - 04.2022
Dietary Aide
The Springs Health and Rehabilitation Center
07.2020 - 12.2021
Dietary Aide/Cook
Crestwood Behavioral Health
07.2019 - 07.2020
Barista
Espresso Chauffeur
04.2018 - 07.2019
Inflight Training Instructor-Evaluator
United Airlines
08.2009 - 12.2013
Flight Attendant
United Airlines
04.2007 - 04.2018
Customer Service Supervisor
Macy's
12.2006 - 03.2007
Certification - Foods, Nutrition, And Wellness Studies
Central Arizona College
05.2001 -
Cashier/Food Service Worker
Compass Group
7 2022 - Current
High school diploma - undefined
El Rancho High School
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