James Garza
Tucson,AZ
Overview
13
13
years of professional experience
Work History
Customer Service Team Leader
Whole Foods Market
Tucson, AZ
02.2017 - Current
- Led customer service initiatives to enhance team performance and improve customer satisfaction.
- Trained and mentored new staff on effective communication and problem-resolution techniques.
- Facilitated regular team meetings to share insights, best practices, and enhance collaboration among staff.
- Developed metrics to assess team performance, ensuring alignment with store objectives and customer expectations.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Bakery Team Educator / Associate Team Leader
Whole Foods Market
Tucson, AZ
01.2014 - 02.2017
- Operated bakery equipment to produce high-quality baked goods efficiently.
- Assisted customers with product selection and provided exceptional service.
- Monitored inventory levels and restocked supplies as needed for optimal operations.
- Trained new associates on bakery procedures and safety protocols effectively.
- Collaborated with team members to ensure timely production of daily baked goods.
Prepared Foods TM / Team Trainer
Whole Foods Market
Tucson, AZ
01.2013 - 02.2014
- Facilitated onboarding sessions for new hires, ensuring smooth integration into store operations.
- Implemented continuous learning initiatives, improving staff performance and customer satisfaction.
- Prepared and presented high-quality food items in compliance with safety standards.
- Trained new staff on food preparation techniques and safety protocols.
- Collaborated with team members to maintain cleanliness and organization of prep areas.
- Monitored product freshness, rotating stock to ensure optimal quality for customers.
Timeline
Customer Service Team Leader
Whole Foods Market
02.2017 - Current
Bakery Team Educator / Associate Team Leader
Whole Foods Market
01.2014 - 02.2017
Prepared Foods TM / Team Trainer
Whole Foods Market
01.2013 - 02.2014