Overview
Work History
Timeline
Generic

James Garza

Tucson,AZ

Overview

13
13
years of professional experience

Work History

Customer Service Team Leader

Whole Foods Market
Tucson, AZ
02.2017 - Current
  • Led customer service initiatives to enhance team performance and improve customer satisfaction.
  • Trained and mentored new staff on effective communication and problem-resolution techniques.
  • Facilitated regular team meetings to share insights, best practices, and enhance collaboration among staff.
  • Developed metrics to assess team performance, ensuring alignment with store objectives and customer expectations.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Bakery Team Educator / Associate Team Leader

Whole Foods Market
Tucson, AZ
01.2014 - 02.2017
  • Operated bakery equipment to produce high-quality baked goods efficiently.
  • Assisted customers with product selection and provided exceptional service.
  • Monitored inventory levels and restocked supplies as needed for optimal operations.
  • Trained new associates on bakery procedures and safety protocols effectively.
  • Collaborated with team members to ensure timely production of daily baked goods.

Prepared Foods TM / Team Trainer

Whole Foods Market
Tucson, AZ
01.2013 - 02.2014
  • Facilitated onboarding sessions for new hires, ensuring smooth integration into store operations.
  • Implemented continuous learning initiatives, improving staff performance and customer satisfaction.
  • Prepared and presented high-quality food items in compliance with safety standards.
  • Trained new staff on food preparation techniques and safety protocols.
  • Collaborated with team members to maintain cleanliness and organization of prep areas.
  • Monitored product freshness, rotating stock to ensure optimal quality for customers.

Timeline

Customer Service Team Leader

Whole Foods Market
02.2017 - Current

Bakery Team Educator / Associate Team Leader

Whole Foods Market
01.2014 - 02.2017

Prepared Foods TM / Team Trainer

Whole Foods Market
01.2013 - 02.2014
James Garza