JAMES H. PYLE
Goodyear,AZ
Summary
Results-driven leader who is passionate about building and sustaining effective business teams. Extensive experience in managing HR functions and implementing strategic initiatives at scale across multiple business lines. Proven track record in driving organizational success through strategic talent management, employee engagement, leadership development, and cross-functional partnerships. Excels in talent acquisition, employee relations, and performance management. Adept at navigating dynamic, complex environments using high judgement and sound decision making. Known for earning and maintaining the trust of stakeholders, peers, and senior leadership.
Overview
16
16
years of professional experience
Work History
Senior Human Resources Manager
Amazon
05.2024 - Current
- Launched a 1.5 million sq/ft Amazon Fulfillment Center as the site Senior Human Resources Manager consisting of 1,800 associates and 55 managers.
- Led a Human Resources team consisting of four HR Business Partners and four HR Specialists supporting a 24/7 operation.
- Developed a comprehensive staffing, training, and onboarding strategy to hire, develop, and prepare managers for a successful launch, meeting all company KPIs, compliance requirements, and training benchmarks.
- Worked cross functionally with external vendors, general contractors, program managers, city and state officials, regulatory agencies and headquarters partners to ensure all site launch deadlines were met and standards executed within the allocated budget.
- Implemented talent and development strategies, including manager retention, performance management practices, and employee relations standards across 26 new fulfillment centers launching concurrently across the United States in partnership with Senior Regional Directors, Site Leaders, and Regional Human Resources Managers.
- Mitigated risks to associate experience and sentiment throughout the site launch phase through proactive leadership planning, effective communication strategies, and public relations partnerships, leading to above benchmark attendance, attrition, and associate sentiment metrics across the regional network.
- Developed HR operational workflows, escalation matrices, talent mechanisms, workforce staffing strategies and key performance reporting to measure and sustain exemplary HR performance and business impact within the site.
- Created and implemented a new Performance Management review process in 150 Amazon fulfillment centers across the U.S.
- Fostered collaboration and worked on a project team to develop objective talent assessment tools and performance calibration practices across all regional sites.
- Leveraged attendance and attrition statistical data to provide accurate forecasts for operational labor planning, workforce staffing, and capacity projections.
- Analyzed Employee Experience Index (EEI) data and site health dashboards to inform Site and Regional Operations leadership of sentiment trends, root causes to defects, and improvement strategies to sustain a productive workforce and healthy team culture.
- Mentored HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the company and industry.
- Facilitated open forums between associates and management to foster trust-building dialogue, promote transparency, and create systems to take timely action on associate feedback to continuously improve working conditions.
- Developed tailored retention strategies for high-potential managers, creating mechanisms for career growth activities, mentor assignments, and skill development to prepare for future promotional opportunities.
Senior Program Manager – Executive Onboarding and Development
Amazon
09.2022 - 05.2024
- As a Senior Program Manager for Executive Onboarding and Development, I created onboarding programs, systems, learning content, and leadership development experiences for newly hired Directors and Vice Presidents globally in all organizations and business lines within Amazon. Successfully onboarded a total of 85 corporate executives during my tenure.
- Developed personalized and comprehensive training and onboarding plans in direct partnership with hiring Directors, Vice Presidents, and Senior Vice-Presidents accounting for organizational requirements, key performance indicators, required learning milestones and business imperatives.
- Facilitated workshops with the teams and direct reports of new executives to help develop strategic roadmaps, communication mechanisms, and business goals to accelerate team synergy and collaboration.
- Provided executive coaching to new Directors and Vice-Presidents and help them navigate Amazon culture, set strategic priorities with their respective teams, and improve their speed to contribution in role.
- Create and develop training content, modules, and self-service resources scoped for executive level audiences to further their understanding and comprehension of Amazon norms, guidelines, and expectations specific to every geographic region and internal business organization
- Leverage beta-testing programming and pilots to introduce new training and onboarding modalities in partnership with key stakeholders specific to each business line.
- Leverage data analytics, survey data, attrition metrics, and learning engagement algorithms to continuously improve quality, performance, and utility of programming
- Compose detailed and comprehensive written documents for senior-level audiences to propose process improvements, change management strategies, expansion of remit, and/or business solutions anchored by data, KPIs, and cost analysis
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Delivered engaging presentations and development workshops to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
Human Resources Manager
Amazon
05.2021 - 09.2022
- As the site HR Manager, I was a key strategic partner to the site's General Manager on the senior leadership team, along with Operations, Finance, and Safety.
- Led a HR team consisting of two Human Resources Business Partners and eight Human Resources Specialists who supported 1,200 associates and 40 salaried managers within a one million sq/ft Amazon fulfillment center
- Supported site and regional leaders with all functions of talent management including promotions, performance management, succession planning, yearly talent reviews, labor planning, staffing, and career development.
- Owned the Talent Review process for the Pacific Northwest region consisting of seven fulfillment centers in collaboration with General Managers, Human Resources Managers, and senior regional leaders.
- Established HR priorities, performance benchmarks, and operational mechanisms that led to network leading results for associate engagement, people metrics, and cultural sentiment (across 75 Amazon fulfillment centers), including average attendance above 85% and attrition below 1%.
- Delivered expert advice regarding ethics, compliance, and employee relations issues within the site, region, and network of fulfillment centers.
- Conducted complex internal investigations involving business conduct, policy violations, and ethics complaints.
- Partnered with operators to drive incremental attendance and attrition improvements through consistent associate engagement, talent development initiatives, process improvement strategies, and survey driven enhancements, leading to top ranked attendance and attrition metrics across 75 FCs.
- Analyzed people performance data, including employee sentiment, attendance trends, attrition drivers, Voice of the Customer, employee relations metrics, and reporting to help operators improve operational metrics, reduce safety incidents, and recognize top performing teams.
Human Resources Business Partner
Target Corporation
09.2014 - 04.2021
- Led daily HR operational functions related to employee relations, staffing, compliance, and talent management in a multi-unit capacity in support of 20 stores (72 exempt leaders and 3,500 hourly employees)
- Sourced, recruited, and retained talented, high-performing leaders through succession planning, talent acquisition strategies, retention initiatives, and maintained a strong bench of talent required to achieve business goals
- Implemented a comprehensive talent development plan for leaders with mentorship and oversight around development activities, talent planning, leadership assessment, and behavior-based feedback
- Championed Diversity, Equity and Inclusion through recruiting, hiring, and development of talented leaders that reflected the communities we serve with a strong, diverse internal talent pipeline at all levels
- Worked directly with Talent Acquisition partners to develop hiring strategies, on-boarding best practices, and training guidelines for certified trainers and new leaders
- Followed established written directives and compliance policies that governed conduct, operational procedures, and protocols for my team and key stakeholders
- Key partner for Employee Relations, and Legal Teams concerning threats of workplace violence, risk assessment, compliance violations, safety concerns, and emergency procedures
- Built a network of partners across multiple organizational pyramids, while bringing together teams from diverse backgrounds that can effectively problem solve and collaborate to develop business solutions
- Established key priorities, expectations, and metric goals in order to drive profitability, reduce shortage, and drive overall stores profitability
Executive Team Leader
Target Corporation
01.2009 - 01.2014
- Led operational excellence and exceeded key performance benchmarks in a store with 150 team members, generating annual sales of $30 million.
- Hired and developed leaders to lead successful work centers, drive exceptional business results, and sustain a healthy team culture
- Trained and developed a team to model exemplary guest service consistently while analyzing survey data to continuously improve store experience metrics
- Managed gross margin and store performance metrics through ongoing analysis of payroll spend, budget allocation, and store efficiency indicators, leading to consistent year over year increases in sales and profit.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, Arizona10.2014
Skills
- Succession Planning
- Conflict Resolution
- HR Policies and Procedures
- Employee Relations
- Change Management
- Leadership Training and Development
- Performance Management Systems
- Talent Acquisition
- Internal Communications
- Public Relations
Timeline
Senior Human Resources Manager
Amazon
05.2024 - Current
Senior Program Manager – Executive Onboarding and Development
Amazon
09.2022 - 05.2024
Human Resources Manager
Amazon
05.2021 - 09.2022
Human Resources Business Partner
Target Corporation
09.2014 - 04.2021
Executive Team Leader
Target Corporation
01.2009 - 01.2014
Bachelor of Science - Business Management
Grand Canyon University
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