James Knight
Payson
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walmart, specializing in prescription processing and insurance claims. Achieved notable improvements in customer satisfaction through effective communication and a keen attention to detail. Proficient in medication management, team collaboration, and compliance with regulatory guidelines, consistently delivering high standards of patient care. Career aspirations include further enhancing pharmacy operations efficiency while maintaining quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Pays
09.2021 - Current
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Established or maintained medications and other patient profiles.
- Prepared and processed medical insurance claim forms and records.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Entered patient profile information into computer systems accurately and completely.
- Performed administrative duties such as filing, data entry, answering phones.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Prepared and maintained storage areas for vaccines according to regulations.
- Reviewed state laws and regulations concerning vaccine requirements for school attendance.
- Provided technical assistance to healthcare providers in administering vaccines correctly.
- Maintained accurate documentation of all immunizations administered.
Pharmacy Technician Trainee
Walmart
Payson
09.2020 - 09.2021
- Interpreted and processed medication orders under supervision of pharmacist.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Maintained accurate inventory of medications.
- Verified insurance coverage for medications.
- Maintained proper storage and security conditions for drugs.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Compiled customer demographic, allergy and medical history background.
- Restocked prescription drugs as needed according to hospital policies and procedures.
- Answered customer inquiries about medications, dosages and side effects.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Electronics Sales Associate
Walmart
Payson
02.2020 - 09.2020
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated knowledge of product features and benefits to customers.
- Greeted customers to determine wants or needs.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Computed purchases and received and processed cash or credit payment.
Door Greeter
Walmart
Payson
09.2019 - 02.2020
- Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.
- Assisted with setup and breakdown of events taking place at the facility.
- Communicated with management regarding customer complaints or concerns in a timely manner.
- Provided customer service assistance, including answering questions about store products, services, and policies.
- Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
Customer Service Cashier
Walmart
PAYSON
09.2018 - 09.2019
- Assisted customers with locating merchandise within the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and responded to informational requests.
Cash
Walmart
Pays
09.2017 - 09.2018
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Five Guys
Five Guys
Payson
01.2016 - 12.2016
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Pharmacy Technician - Pharmacy
Walmart Pharmacy Technician University
Payson, AZ09-2021
High School Diploma -
Payson Center For Success
Payson, AZ01-2018
Skills
- Prescription processing
- Insurance claims
- Medication management
- Patient documentation
- Inventory management
- Customer service
- Team collaboration
- Vaccination administration
- Attention to detail
- Task prioritization
- Problem solving
- Prescription labeling
- HIPAA
- Point of sale systems proficiency
- Staff development
- Sterile technique
- Effective communication
- Conflict resolution
- Customer satisfaction
- Time management
- Basic math
- Multitasking and organization
- Stress management
- Customer focus
- Cash handling
- POS system operation
- Customer inquiries
- Verbal communication
- ID verification
- Till counting
Certification
- Pharmacy Technician
- Immunization certified
Affiliations
- Hiking
- Learning new skills
- Traveling
Accomplishments
- Working for walmart over 5 years
- High school diploma
Languages
English
Professional
Timeline
Certified Pharmacy Technician
Walmart
09.2021 - Current
Pharmacy Technician Trainee
Walmart
09.2020 - 09.2021
Electronics Sales Associate
Walmart
02.2020 - 09.2020
Door Greeter
Walmart
09.2019 - 02.2020
Customer Service Cashier
Walmart
09.2018 - 09.2019
Cash
Walmart
09.2017 - 09.2018
Five Guys
Five Guys
01.2016 - 12.2016
Pharmacy Technician - Pharmacy
Walmart Pharmacy Technician University
High School Diploma -
Payson Center For Success
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