Summary
Overview
Work History
Education
Skills
Timeline
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James Liu

Gilbert

Summary

Dynamic Loan Consultant with a proven track record at Freedom Financial, excelling in client retention and sales achievement. Expert in loan structuring and risk evaluation, I foster strong relationships while delivering exceptional service. Bilingual in Mandarin, I leverage problem-solving skills to enhance customer satisfaction and streamline loan processes.

Talented Loan Consultant with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.

Overview

10
10
years of professional experience

Work History

Loan Consultant

Freedom Financial
11.2020 - 09.2023
  • Increased client retention rates by offering exceptional service and fostering strong relationships.
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
  • Exceeded sales goals through proactive networking and lead generation initiatives.
  • Interviewed prospective customers to discuss financial goals and means surrounding [Type] loans.
  • Provided ongoing training and mentorship to junior team members, fostering a culture of continuous improvement.
  • Reduced loan application errors, implementing strict quality control measures for document verification.
  • Conducted comprehensive financial analyses to determine borrower eligibility for various loan programs.
  • Reviewed customer applications closely to identify any opportunities for further development and revenue.

Loan Specialist

OneMain Financial
09.2017 - 10.2020
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
  • Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
  • Improved loan application processing by streamlining documentation and verification procedures.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Maintained compliance with industry regulations and company policies during the entire loan process.

Cruise Consultant

Norwegian Cruise Line
02.2014 - 09.2017
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Contributed to the development of marketing materials, such as email campaigns and print brochures that promoted available cruise packages.
  • Assisted clients with pre-and post-cruise travel arrangements, ensuring seamless transitions between land and sea vacations.
  • Implemented effective upselling strategies to increase revenue through the promotion of additional services such as shore excursions or specialty dining experiences.

Education

Mesquite
Gilbert, AZ

Skills

  • Loan structuring
  • Risk evaluation
  • Debt settlement
  • Consumer lending
  • Documentation review
  • Collateral valuation
  • Debt restructuring
  • Underwriting
  • Loss mitigation
  • Credit analysis

Timeline

Loan Consultant

Freedom Financial
11.2020 - 09.2023

Loan Specialist

OneMain Financial
09.2017 - 10.2020

Cruise Consultant

Norwegian Cruise Line
02.2014 - 09.2017

Mesquite

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James Liu