James Martinez
Phoenix
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in vulnerable environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for vulnerable individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Supervisor
Community Bridges Inc.
04.2024 - Current
- Supervise a team of 10 Lead Navigators, providing guidance and support to ensure effective service delivery
- Coordinate with the City of Phoenix on special outreach initiatives to enhance community engagement
- Manage and maintain program data to ensure accuracy and support reporting requirements
- Cultivate and maintain strong relationships with community partners to strengthen collaboration and resource sharing
Lead Navigator
Community Bridges Inc.
06.2023 - Current
- Reduced case resolution time by streamlining processes and improving communication between departments.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Developed and implemented training programs for new case managers, improving overall team performance.
- Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
- Increased referral rates by establishing partnerships with community organizations and service providers.
- Working one on one with new additions to the team, giving them the necessary trainings and skills.
Navigator II
Community Bridges Inc.
02.2023 - 06.2023
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Navigator 1
Community Bridges Inc.
09.2022 - 02.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficient.
Education
High School Diploma -
Lordsburg High School
05.2010
Skills
- Conflict Negotiation
- Dedicated Work Ethic
- Surface Work
- Team Collaboration
- Treatment Recommendations
- Peer Interaction
- Community Outreach Programs
- Independent Living
- Life Support Technique Skills
- Microsoft/ Outlook proficient
Certification
- Certified Peer Certification
- First AID training
- CPR Training and Certified
- AED Training
- Behavioral Health Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Supervisor
Community Bridges Inc.
04.2024 - Current
Lead Navigator
Community Bridges Inc.
06.2023 - Current
Navigator II
Community Bridges Inc.
02.2023 - 06.2023
Navigator 1
Community Bridges Inc.
09.2022 - 02.2023
High School Diploma -
Lordsburg High School
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