James Ouellette

Pool Technician / Route Manager

• Maintained and serviced 3–10 residential and commercial pools daily, including the largest-scale properties across Cave Creek, Scottsdale, Gilbert, Chandler, Paradise Valley, and San Tan.
• Experienced with Backyard Butler services, performing full backyard upkeep such as cleaning decks, windows, outdoor furniture, and more.
• Oversaw all technician routes, ensuring efficient chemistry, timely service, and high-quality work across multiple locations.
• Conducted quality control checks and wrote up technicians when standards were not met, maintaining company expectations and customer satisfaction.
• Provided customer service and support, addressing client concerns and ensuring pools and outdoor areas met our premium standard.
• Skilled in using a variety of pool equipment, tools, and chemicals for proper maintenance and repair.
• Collaborated with property managers, homebuilders, and private clients, ensuring projects were completed to satisfaction.

HOA Front Desk / Event Assistant

• Assisted residents and guests with booking community events, coordinating schedules, and managing reservations.
• Supported and helped set up and run weddings, parties, and other large events in community facilities.
• Created and placed event and community news signage throughout the neighborhood to keep residents informed.
• Delivered professional customer service by addressing resident needs, questions, and concerns promptly.
• Monitored pools and other community properties for safety, ensuring HOA rules and regulations were followed.

• Operated seasonal fireworks tents during the weeks leading up to July 4th and New Year’s Eve.
• Managed inventory control, including stocking products, and tracking sales.
• Handled customer sales and transactions, assisting shoppers with product selection and safety guidance.
• Ensured compliance with safety and legal requirements for fireworks storage and sales.
• Provided organization to keep operations running smoothly during high-demand periods.