James Q. Chung
Tucson,AZ
Summary
I have an extensive background in IT by study at Pima Community College and volunteer for Arizona Warfare range. With a solid academic background in Network Operations Applied Computing from the University of Arizona and Cybersecurity from Pima Community College, I have a diverse skill set in IT infrastructure, network security, and systems administration. My commitment to continuous professional growth is evidenced by my involvement in cybersecurity drills at the Arizona Cyber Warfare Range. My goal is to use my knowledge, skills, abilities to improve the IT security and operational frameworks at the Department of State, thereby contributing to the protection of sensitive information and infrastructure.
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Volunteer
Pima IT Center of Excellence and Arizona Cyber Warfare Range
Tucson, Arizona
08.2020 - Current
- Actively participate in cybersecurity events, including Capture the Flags and hackathons
- Mentor high school and college students in IT and cybersecurity fundamentals
- Contribute to project management and technology upgrades, gaining hands-on experience with VMWare ESXi and Open Project
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Pathways Intern U.S. Passport Specialist CA/PPT/WPC
U.S. Department of State’s Pathways Internship Program
Tucson, Arizona
12.2023 - Current
- Accurately process and issue U.S
- Passports, including emergency passports
- Ensure the integrity and verification of primary citizenship documents
- Provide detailed support and documentation for immigration officers at US ports of entry
- Exceeded expectations within the Pathways Internship Program through consistent dedication to achieving results.
- Managed time effectively, prioritizing tasks to meet deadlines consistently.
- Maintained accurate data records, ensuring proper documentation of work activities.
Warehouse/Problem Solve Associate
Amazon Fulfillment Center
Tucson, AZ
12.2021 - Current
- Monitor and resolve discrepancies with Amazon orders using advanced tracking tools
- Collaborate with internal teams and external logistics providers to enhance order accuracy and customer satisfaction
- Develop new methods to streamline the order tracking process, improving overall efficiency
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased sales by customizing pitches to address specific client needs and concerns.
Education
Bachelor of Applied Science (BAS) - Applied Computing Network Operations
University of Arizona
Tucson, AZ 08.2023 - Current
Associate of Arts (AA) - Liberal Arts
Pima Community College
Tucson, AZ 09.2021 - 12.2023
Associate of Applied Science (AAS) - Networking/Cyber Defense
Pima Community College
Tucson, AZ 09.2021 - 12.2023
Associate of Applied Science (AAS) - Cybersecurity
Pima Community College
Tucson, AZ 09.2023 - 05.2023
Skills
- Network and Security Management
- Hardware and Application Troubleshooting
- Virtualization and Cloud Computing Technologies
- Python
- PowerShell
- Linux/Unix
- Windows Server
- Active Directory
- Office 365
Positive attitude
Teamwork and collaboration
Computer skills
Time management
Training
- Cybersecurity Maturity Model Certification (CMMC) Compliance, Amazon KNET, 03/21
- Technical Support Fundamentals, Google, 03/20
- Various CompTIA certifications (Cloud+, Linux+, Server+), Skillsoft, 06/24
Awards
Student Organization of the Year 2021-2022, PCC Superusers IT Club
Timeline
Pathways Intern U.S. Passport Specialist CA/PPT/WPC
U.S. Department of State’s Pathways Internship Program
12.2023 - Current
Associate of Applied Science (AAS) - Cybersecurity
Pima Community College
09.2023 - 05.2023
Bachelor of Applied Science (BAS) - Applied Computing Network Operations
University of Arizona
08.2023 - Current
Warehouse/Problem Solve Associate
Amazon Fulfillment Center
12.2021 - Current
Associate of Arts (AA) - Liberal Arts
Pima Community College
09.2021 - 12.2023
Associate of Applied Science (AAS) - Networking/Cyber Defense
Pima Community College
09.2021 - 12.2023
Volunteer
Pima IT Center of Excellence and Arizona Cyber Warfare Range
08.2020 - Current
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