Summary
Overview
Work History
Education
Skills
Languages
Timeline
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James Thomas

Peoria

Summary

Dynamic and results-driven professional with experience at Amazon, excelling in team leadership and customer satisfaction. Proven ability to train and support over 150 new associates while demonstrating exceptional attention to detail and problem-solving skills. Committed to enhancing operational efficiency and delivering outstanding service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Fulfillment Associate

Amazon
09.2024 - Current
  • Assisted in the training over 150 new fulfillment associates in a specialty role called a Learning Ambassador, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Retail Associate

Walmart
02.2024 - 09.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Sales Associate

Home Depot
03.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Supply Chain And Operations Management

Western Governors University
Salt Lake City, UT
06-2026

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Time management
  • Excellent communication
  • Problem-solving

Languages

English
Native or Bilingual

Timeline

Fulfillment Associate

Amazon
09.2024 - Current

Retail Associate

Walmart
02.2024 - 09.2024

Sales Associate

Home Depot
03.2023 - 09.2023

Supply Chain And Operations Management

Western Governors University

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James Thomas