James Wall
Glendale
Summary
Dynamic professional with extensive experience in customer engagement and operational management. Proven ability to cultivate welcoming environments and deliver exceptional service, driving customer satisfaction and loyalty.
Overview
30
30
years of professional experience
Work History
Starter/Ranger
Bell Ail Golf Park
Phoenix
01.2025 - Current
- Greeted and welcomed players to ensure a positive golfing experience.
- Managed tee times and organized player flow on the course.
- Provided information about course rules and regulations to golfers.
- Assisted in maintaining the cleanliness and organization of the starter area.
Owner/Operator Manager
Bullock's Cocktails
Phoenix
08.1995 - 02.2023
- Managed daily operations of a successful, profitable full-service restaurant/nightclub.
- Oversaw inventory management and supplier relationships for quality ingredients.
- Supervised staff training to ensure excellent service standards.
- Designed promotional materials to attract new customers and boost sales.
- Implemented health and safety protocols for compliance and customer safety.
- Cultivated a welcoming atmosphere through attentive customer engagement and service.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Bachelor of Science - Logistics Management
Arizona State University
Tempe, AZ01-1989
Skills
- Problem solving
- Team building
- Customer engagement
- Inventory oversight
- Customer relationship management
- Strong work ethic
- Strategic thinking
Accomplishments
- Voted Phoenix New Times, "Best of Phoenix" Karaoke Bar 2008.
Timeline
Starter/Ranger
Bell Ail Golf Park
01.2025 - Current
Owner/Operator Manager
Bullock's Cocktails
08.1995 - 02.2023
Bachelor of Science - Logistics Management
Arizona State University
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