James (Ruby) Gray
Dilkon
Summary
Dynamic team member with proven expertise at H&M Retail, excelling in complaint resolution and upselling techniques. Recognized for maintaining a clean and organized workspace while enhancing customer satisfaction through effective communication. Adept at problem-solving and collaborating with colleagues to drive improvements in service and product offerings.
Overview
3
3
years of professional experience
Work History
Team Member
H&M Retail
11.2023 - 04.2024
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Member
Jim Gray's Petrified Wood Co.
02.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified merchandise for proper prices and labels.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Holbrook High School
Holbrook, AZ05-2017
Skills
- Complaint resolution
- Cleaning
- Account management
- Complex Problem-solving
- Upselling techniques
- Problem-solving
- Positive attitude
- Conflict resolution
- Clear communication
- Hospitality and accommodation
- Sales and marketing
- Collaboration and teamwork
Timeline
Team Member
H&M Retail
11.2023 - 04.2024
Team Member
Jim Gray's Petrified Wood Co.
02.2021 - 08.2023
High School Diploma -
Holbrook High School
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