Jami Sneva
Associate Banker
Mesa
Summary
Accomplished banking professional with 15 years of experience. Proven skills in building rapport with customers by applying strong communication skills. Experienced in multiple paraprofessional settings such as bank fraud, retail banking, and merchant services.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Investigations Specialist
JPMorgan Chase Bank
09.2022 - Current
- Apply analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of claims abuse or fraudulent activity.
- Exit customer's retail relationship if claims abuse is present.
- Optimize workflow efficiency through the development of customized investigation templates and checklists.
- Provide feedback and recommend changes to current policies and procedures.
- Subject matter expert for newly hired employees. Conduct side by side training sessions and assist with any questions or problems they may have.
Associate Banker
JPMorgan Chase
01.2020 - 09.2022
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
Lead Associate Operations
JPMorgan Chase
01.2017 - 01.2020
- Trained and supervised new Lead Associates in alignment with branch service standards and objectives.
- Implemented process improvements to increase productivity.
- Coached and developed branch staff by offering constructive feedback.
- Completed accurate high-volume money counts via both manual and machine-driven approaches monthly and quarterly.
- Responsible for implementing policies and procedures to maintain branch security and protect customer information.
Risk Analyst Specialist
North American Bancard
10.2015 - 01.2017
- Solely responsible for reviewing chargeback reports which appeared suspicious to uncover possible fraudulent activity.
- Placed funds on hold to verify transactions in question. Researched validity of transactions by requesting information from merchants and using multiple applications to verify information provided.
- Terminated merchants who appeared fraudulent or didn't meet guidelines per policy.
- Released held funds to merchants once transactions were verified.
- Provided excellent customer communication skills through email and phone.
Fraud Specialist III
JPMorgan Chase
01.2014 - 10.2015
- Handled high volume of calls from internal and external customers with exceptional customer service.
- Verified callers with proper authentication requirements.
- Assisted customers with debit card fraud using an array of computer applications.
- Worked on special assignment as Team Lead to assist with quality monitoring and coaching, interviewing and hiring candidates, and training new employees.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ 09.2004 - 05.2006
Skills
Consumer banking
Cash Handling
Educating clients
Risk mitigation
Effective communication
Fraud detection
Dispute Resolution
Analytical and Critical Thinking
Certification
KYC Foundations
Timeline
Investigations Specialist
JPMorgan Chase Bank
09.2022 - Current
KYC Foundations
12-2021
AML Foundations for FinTech
10-2021
AML Foundations
09-2021
Associate Banker
JPMorgan Chase
01.2020 - 09.2022
Lead Associate Operations
JPMorgan Chase
01.2017 - 01.2020
Risk Analyst Specialist
North American Bancard
10.2015 - 01.2017
Fraud Specialist III
JPMorgan Chase
01.2014 - 10.2015
High School Diploma -
Red Mountain High School
09.2004 - 05.2006